Shift Lead 1

Leslie's; Knoxville (TN); On-site; USD 20,664 - 23,419; Full time

Job summary

Leslie's is seeking a Shift Lead 1 to support store performance and customer service standards while achieving sales plans and profitability. You will train and develop a team and lead by example to ensure excellent service.

The role requires leadership experience, strong communication, and the ability to lift 50 lbs. This on-site position pays $15.00–$17.00 per hour, with compensation determined by education, experience, and market data.

Qualifications

• Must be 18 years of age.
• High School Diploma or equivalent.
• Experience leading a team (preferred).
• A valid driver's license with reliable transportation.
• Ability to achieve placement in the succession program.
• Excellent communication skills and proficiency with computers.
• Ability to complete required training within two months of hire.
• Minimum of one year of retail experience (external) or proven track record in the capacity of a Lead for at least 6 months with successful completed testing on Basic, Intermediate and Advanced training modules (internal).
• To qualify for this position, and prior to becoming a key holder, candidates must have successfully completed testing on all required Intermediate training. New hires with managerial experiences of a minimum of six months may be considered for this position.
• The ability to lift 50 lbs.

Responsibilities

• Collaborate with the General Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll and all controllable expenses (P&L).
• Conduct water analysis and mechanical repairs.
• Increase commercial and residential sales and customer counts.
• Ensure that the team follows all safety protocols.
• Identify new talent to join the team.
• Maintain a clean, well merchandised, and welcoming environment.
• Assist with merchandising and inventory control.
• Handle opening and closing store responsibilities, including the delivery of daily bank deposit.

Skills

Team leadership

Customer service

Communication

Safety compliance

Retail experience

Training

Education

High School Diploma

Tools

POS systems

Job description

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie's whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Overview

As a Shift Lead 1 you will support the performance of a Leslie's store to ensure that it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. You will also learn best practices to train and develop a team and set the expectation of providing excellent customer service as you lead by example.

Pay

$15.00 - $17.00 /Hourly

Compensation

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities

• Collaborate with the General Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll and all controllable expenses (P&L).
• Conduct water analysis and mechanical repairs.
• Increase commercial and residential sales and customer counts.
• Ensure that the team follows all safety protocols.
• Identify new talent to join the team.
• Maintain a clean, well merchandised, and welcoming environment.
• Assist with merchandising and inventory control.
• Handle opening and closing store responsibilities, including the delivery of daily bank deposit.

Qualifications

• Must be 18 years of age.
• High School Diploma or equivalent.
• Experience leading a team (preferred).
• A valid driver's license with reliable transportation.
• Ability to achieve placement in the succession program.
• Excellent communication skills and proficiency with computers.
• Ability to complete required training within two months of hire.
• Minimum of one year of retail experience (external) or proven track record in the capacity of a Lead for at least 6 months with successful completed testing on Basic, Intermediate and Advanced training modules (internal).
• To qualify for this position, and prior to becoming a key holder, candidates must have successfully completed testing on all required Intermediate training. New hires with managerial experiences of a minimum of six months may be considered for this position.
• The ability to lift 50 lbs.