Shift Lead

Wings Over; Worcester (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid time off for activism

Participation in tip pool

Free food and family discounts

Advancement opportunities

Job summary

Wings Over is seeking a Shift Lead to supervise Crew Members, open or close the store, and assist with cash drawers. The role supports a fast-paced, energetic team focused on delivering Wings Over standards and customer service.

The position requires at least 1 year of supervisory experience in food/hospitality, Serv-Safe certification, and a flexible schedule including nights and weekends. Equal opportunity employer and a team-first culture.

Qualifications

• At least 1 year of store-level supervision experience in food/hospitality.
• Serv-Safe Certification required.
• Knowledge of supervisory practices and procedures.
• Able to communicate clearly.
• Strong interpersonal and leadership skills.
• Flexible schedule including nights, holidays and weekends.
• Legal US work authorization.

Responsibilities

• Supervise store crew members and model Wings Over standards and behavior.
• Open or close the store and assist with cash drawers.
• Provide coaching and training to Crew Members.
• Maintain cleanliness and health/sanitation guidelines.
• Assist with bank deposits and cash handling.
• Support store goals and sales growth.
• Ensure regular, punctual attendance and proper uniform wear.
• Perform other duties as assigned.

Skills

Store supervision

Serv-Safe

Supervisory skills

Clear communication

Leadership

Interpersonal skills

Flexible schedule

Job description

The Opportunity:

Wings Over is looking for a Shift Lead to join our team. As a Shift Lead, you will be responsible for supervising store Crew Members, opening or closing the store, and assisting with cash drawers.

Now Serving These Benefits:

• An energetic, collaborative, and positive work environment


• Paid time off for activism


• Weekly pay through direct deposit


• Participation in tip pool


• Free food and discounts for you and your family


• Opportunities for advancement

Day in the Life (includes, but is not limited to):

• Works side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors


• Supervises with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over


• Demonstrates knowledge of and trains others on core products, processes, and FOH/BOH workstations; positively coaches Crew Members on such items


• Identifies and communicates appropriate responsibilities and duties to store Crew Members to ensure smooth flow of operations


• Anticipates obstacles and takes action to prevent or minimize their impact


• Keeps all workstations clean and organized and coaches team to do the same; follows health, safety, and sanitation guidelines for all products


• Assist with checking cash drawers and preparing bank deposits


• Contributes as needed to wider Wings Over efforts to achieve store goals and sales growth


• Maintains regular and punctual attendance


• Maintains a neat and tidy appearance by wearing the Wings Over uniform and adhering to our Wings Over dress code


• Other related duties as assigned

What You Bring To The Table:

• At least one (1) year of store-level supervisor experience in food/hospitality preferred


• Serv-Safe Certification required


• Knowledge of supervisory practices and procedures


• Able to communicate clearly and concisely


• Able to appropriately handle confidential/sensitive information


• Strong interpersonal and leadership skills; able to coach others


• Flexible schedule - available nights, holidays, and weekends with availability to open or close shifts


• Able to lift 50 lbs. and can stand for prolonged periods of time


• Legal US work authorization

Fly With Us:

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us.

Wings Over is an Equal Opportunity Employer.