Shift Lead

Donatos Pizza; West Carrollton (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Donatos Pizza in West Carrollton, OH is seeking a Shift Lead to coordinate daily shift operations and lead a team to deliver Donatos’ service and quality standards. You will coach associates, assist with opening/closing procedures, and ensure orders are fulfilled accurately and on time.

You will role-model safety, cleanliness, and efficiency while managing paperwork, cash handling, and labor practices to support a positive, high-energy service environment.

Qualifications

• Must be able to perform the essential functions of this position safely while meeting productivity standards.
• Basic math and reading skills necessary.
• Able to stand and/or walk entire shift.
• Able to lift up to 50 pounds occasionally.
• Occasional bending and twisting.

Responsibilities

• Coordinates shift operations and ensures service and quality standards as outlined by Donatos Standards of Operations.
• Opens and closes the store and completes required paperwork to coordinate the shift.
• Interacts with customers attentively and resolves complaints following Donatos service procedures.
• Leads the team to deliver all elements of Donatos service behaviors and policies.
• Trains Associates on standards, labor procedures, cash control, and safety practices.
• Monitors product quality, food cost components, and waste management during shifts.
• Ensures accuracy of orders and adherence to promised times.
• Maintains a positive team environment and models Donatos performance standards.

Skills

Basic math

Reading skills

Stand/walk

Job description

Previous experience and open availability is preferred.

Viking Group, Inc. is an Equal Opportunity/Affirmative Action Employer

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Requirements:

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Basic math and reading skills necessary
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting

Duties & Responsibilities:

The Shift Lead is responsible for coordinating shift operations. This includes coaching associates on standards that will deliver the service and quality expected as outlined by Donatos Standards of Operations. The position includes opening and closing the store and completing the paperwork required to coordinate the shift.

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Leads the team to deliver all elements of Donatos Service Behaviors.
• Properly follows and trains Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values during the shift.
• Ensures customers receive their orders accurately and within the quoted promise times.
• Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Provides a positive team environment, displaying enthusiasm and commitment by word and action.
• Models and coaches Donatos performance standards during the shift.
• Takes personal responsibility for coordinating Product Quality, Service, and Prosperity of the shift.
• Coaches and controls food cost components of waste, prep, weights, portioning, and theft during shifts. (Use scale)
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Demonstrates, trains, and follows operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness during the shift.
• Knows follows and educates Associates on all applicable labor and minor laws during the shift.
• Trains and follows correct cash control procedures during the shift.
• Properly executes and coaches Associates to follow Donatos and local Health Department food safety, personal hygiene standards, and sanitation requirements for the shift.
• Effectively uses Donatos pre-shift and shift job aids and tools to ensure optimum product quality.
• Uses Donatos process for dough and day dots to ensure the best quality.
• Uses proper security and verification procedures when handling deposits and safe contents during shift.

Donatos is just as dedicated to our Associates as we are to our guests.
Whether you're looking for your first job or want to advance your career, you'll love being part of a work environment that's not just rewarding and fun, but supportive too. We're committed to hiring associates who we feel will be a great fit with the Donatos family - and then empowering them to become leaders who bring out the full potential of everyone around them.