Shift Lead

Medical Management International, Inc.; Warwick (RI); On-site; USD 47,000 - 60,000; Full time

Job summary

Banfield is seeking a Veterinary Technician to join our team in Warwick, RI. You will support veterinarians, educate clients, and help maintain accurate medical records using Banfield systems.

You will assist with surgeries, support hospital operations, and mentor teammates while following the state practice act and Banfield protocols to deliver high-quality preventive care.

Qualifications

• CVT/RVT/LVT/LVMT certification or state licensure required.
• Strong communication and client service skills expected.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• Assist with surgeries and procedures in accordance with state practice acts.
• Help maximize productivity and maintain positive patient flow at each hospital.
• Maintain comprehensive medical records with practice systems (e.g., Banfield’s PetWare).
• Guide and mentor fellow team members while complying with regulations and standards.

Skills

Veterinary knowledge

Client communication

Team mentorship

Education

CVT/RVT/LVT/LVMT certification or licensure

Job description

Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. And we believe hiring people with diverse perspectives, ideas, and cultures permits us to deliver the highest quality of preventive care. As a Banfield veterinary technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve. With the chance to utilize your veterinary knowledge, communication skills, and love for pets, this role will afford you the opportunity to define a clear career path for continued growth and learning.

Responsibilities:

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Assist with surgeries and procedures in accordance with your state's Veterinary Practice Act outlined for credentialed veterinary technicians.
• Communicate with clients about individualized pet health concerns and offer guidance on Optimum Wellness Plan options, medications, and additional treatments.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems, including Banfield’s database, PetWare, designed to obtain data for population research.
• Obtain relevant health history and information from clients and maintain medical charts.
• Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
• Be willing to guide, mentor, and support fellow team members.

Leadership Responsibilities:

• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand.
• Support Practice Manager in hospital labor management
• May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team
• Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets.
• Provide effective communication between associates, clients, hospital leadership and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
• Assist Practice Manager in identifying potential bottlenecks and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world‑class preventive care and client service.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.
• Address broken equipment issues and assist in inventory management.
• Assist with management of finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Quality check medical records, go-home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.

Requirements:

Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) Commitment beyond qualifications Being a veterinary technician requires much more than AVMA certified credentials. It means bringing your talents, skills, dedication, and a desire for developing alongside your peers. But, most importantly, it means