Shift Lead Credentialed

Medical Management International, Inc.; Sacramento (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Banfield is seeking a veterinary technician to perform clinical duties and provide operational support, ensuring leadership presence across shifts and effective communication with clients and staff. You will help coordinate paraprofessional teams and assist Practice Manager to maximize hospital productivity.

The role emphasizes quality patient care, client education, and adherence to hospital protocols while supporting continuous improvement and staff development.

Qualifications

• 2 years veterinary experience; Banfield experience preferred.
• Must have AVMA-accredited veterinary technology program.
• Eligible for veterinary technician certification or licensure (CVT, RVT, LVT, LVMT).

Responsibilities

• Perform the duties of a veterinary technician and support hospital leadership across shifts.
• Actively recruit new clients and promote wellness plans and preventive care.
• Manage client and patient flow to maximize care quality and productivity.
• Assist with procedures, educate clients about pet health, and prepare records.
• Train and mentor paraprofessional associates and ensure hospital cleanliness.

Skills

Approachability

Customer Focus

Peer Relationships

Priority Setting

Motivating Others

Standing Alone

Delegation

Driving for Results

Conflict Management

Education

Vet tech certification

AVMA accreditation

Job description

Job Purpose/Overview

Perform the duties of a veterinary technician as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. Will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.

Key Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform the duties of a veterinary technician and/or CSC, which may include the following:
• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity and communicate with the other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.

Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Train and mentor new paraprofessional associates. Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients. Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians. Conduct administrative functions as necessary.

Leadership Responsibilities

• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand.
• Support Practice Manager in hospital labor management.
• May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team.
• Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets.
• Provide effective communication between associates, clients, hospital leadership and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
• Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.
• Address broken equipment issues and assist in inventory management.
• Other job duties as assigned.

Job Specifications / Qualifications

1. Education & Professional Qualification Required: Type of Degree: Veterinary technician certification or licensure required (CVT, RVT, LVT, and LVMT). Field of Study: Veterinary. Preferred Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program.

2. Knowledge/Experience: Years of Experience Required: 2 in the Veterinary profession, healthcare, service industry. Preferred Six months Banfield experience. Required must be able to perform all required skills of AVMA accredited veterinary technology programs at a level in which to aid in the efficiency of the practice. Preferred prior supervisory experience. Preferred medical background with medical terminology training.

Number of Direct Reports: 0. Levels of Direct Reports (i.e., T2, T3, P1, B4, etc.): NA. Total Team Size: NA.

Functional/Technical Skills: Approachability, Customer Focus, Peer Relationships, Priority Setting, Motivating Others. Key Functional Competencies & Technical Skills: Standing Alone, Delegation, Driving for Results, Conflict Management.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well-being of our associates.

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WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.