Shift Lead

Insomnia Cookies; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible part‑time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability with a growing company

Growth/promotion opportunities

Employee discount and FREE cookies

Job summary

A popular cookie bakery in Tampa is seeking a Shift Leader to enhance customer service and manage operations effectively. This full-time role requires at least 1 year of customer service experience along with strong leadership and communication skills. Responsibilities include supporting store operations, training staff, and ensuring a positive experience for guests. The company offers flexible part-time work schedules, paid time off, and employee discounts. Join a vibrant team dedicated to delivering delicious cookies and excellent service.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service to all guests.
• Support store leadership and maintain operations during shifts.
• Lead the cookie crew team to prioritize tasks.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management skills

Leadership abilities

Ability to lift up to 40 lbs

Job description

Shift Leader at our USF store located at 5114 East Fowler Avenue, Tampa FL 33617

Perks

• Flexible part‑time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About Us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Transportation, Logistics, Supply Chain and Storage