Shift Lead

Taco Bell; Sterling (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A franchisee of Taco Bell is seeking a Shift Lead who will be responsible for supporting the Restaurant General Manager in running successful shifts. Key responsibilities include managing team duties, solving customer complaints, and ensuring a safe and friendly environment for staff and customers alike.

Qualifications

• Ability to solve customer complaints quickly.
• Willingness to guide and help Team Members.
• Strong communication skills with management.

Responsibilities

• Support the Restaurant General Manager by running shifts.
• Ensure quality food service and meet Taco Bell standards.
• Communicate openly with the Restaurant Management team.

Skills

Problem Solving

Customer Service

Team Leadership

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.
Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory and labor policies and procedures.
• This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all--inclusive, and a similar job at other Brands, Franchise or License locations may be different.