Shift Lead

Walgreens; Smyrna (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated team member to enhance customer experiences and ensure smooth store operations. In this role, you will be responsible for opening and closing the store, managing cash handling, and supporting team members in their tasks. You will engage with customers, resolving their issues while promoting a positive atmosphere. If you are passionate about customer service and have leadership experience, this is a fantastic opportunity to contribute to a dynamic team in a fast-paced environment.

Qualifications

• 1+ years of leadership or supervisory experience in retail.
• Fluency in English required for effective communication.

Responsibilities

• Open and close the store, ensuring readiness for business.
• Engage customers and resolve issues for a positive experience.
• Assist team members with operations and training.

Skills

Customer Service

Leadership

Cash Handling

Inventory Management

Communication

Education

High School Diploma or equivalent

Job description

• Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested at cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Holds store keys to open and close the store independently when necessary.
• Assists and coaches team members with warehouse and vendor ordering processes, including opening the backdoor for deliveries.
• Registers all sales accurately on the assigned cash register, including handling scanning errors, price verifications, and voids.
• Supports order review and reverse logistics activities, such as returns and packaging, in collaboration with management.
• Assists in evaluating and developing displays, including resets and revisions for promotional, seasonal, and sale merchandise.
• Maintains accurate inventory counts across departments, stockroom, and overstock areas.
• Ensures the Outdate program is followed by team members.
• Manages basic department pricing, updates prices daily, and displays proper signage to support accurate pricing and compliance with regulations.
• Supports bookkeeping activities like cash reports, cash counts, ledgers, and bill payments as needed.
• Helps maintain store cleanliness and orderliness, requesting repairs when necessary in the absence of management.
• Assists with product separation and placement, stock rotation, and adhering to policies for food items.
• Possesses working knowledge of store systems and equipment.
• Provides support at the pharmacy out window as requested.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Performs bag checks of team members before they leave the store.
• Follows all company policies and procedures, fostering respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by the manager.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state law.

Communications

• Acts as a liaison between management and team members, communicating assigned tasks when management is absent.
• Reports disciplinary issues and customer complaints to management.

• Requires at least one year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).