Shift Lead

Bareburger; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Transit Discount Program

Paid Time Off

Corporate Discount Programs

Direct Deposit

Digital Training Program

Job summary

Bareburger, a NYC-based burger concept, is seeking a Shift Lead to ensure top guest service and smooth daily operations. You will help manage shifts, staff, and cash handling while upholding Bareburger standards and hospitality.

This role requires hands-on leadership in a busy environment and a focus on guest satisfaction. Applicants should have 2+ years of supervisory restaurant experience, strong interpersonal skills, and familiarity with POS systems and delivery platforms.

Qualifications

• 2+ years of supervisory restaurant experience.
• Exceptional guest service skills.
• Polite, enthusiastic, high energy and hospitable.
• Strong leadership and future leader development ability.
• Experience managing fast-paced restaurant/retail teams.
• Knowledge of POS, Microsoft Office and delivery platforms.
• Commitment to quality and customer satisfaction.
• Always smile and engage customers positively.

Responsibilities

• Ensure the highest level of guest service.
• Establish daily register funding and close out cash.
• Adhere to Bareburger operating standards.
• Supervise staff presence and scheduling; address conflicts.
• Maintain clean, stocked workplace and restroom areas.
• Address customer concerns and policy-compliant resolutions.
• Approve customer discounts, returns and exchanges.
• Train new employees on policies and procedures.

Skills

Guest service

Leadership

Decision making

POS systems

Microsoft Office

Delivery platforms

Team development

Conflict resolution

Tools

POS Systems

Microsoft Office

3rd Party Delivery Platforms

Job description

Benefits

• Employee discounts
• Flexible schedule
• Training & development

Shift Lead Position

• Location: NY - New York
• Job Type: Full Time, Part Time
• Rate: $18/Hr + Tips

MUST HAVE NYC DOH FOOD PROTECTION CERTIFICATE

Shift Lead Manager Responsibilities

• Ensuring the highest level of guest service
• Establish daily accountability for registers by ensuring each register is properly funded the correct amount of cash and close out each register to ensure all funds are accounted for
• Adhere to Bareburger operating standards
• Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
• Address customer concerns in reference to products, services rendered or employee interactions
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
• Train new employees on the policy and procedures of the company, from personal appearance to how to handle a negative customer experience

Skills & Job Qualifications

• 2 Years+ Restaurant Supervisory experience
• Exceptional guest service skills
• Be Polite, Infectiously Enthusiastic, High Energy, Respectful, and Hospitable
• Strong leadership skills and the ability to develop future leaders
• Previous restaurant/retail management experience in a fast-paced environment
• Decision making
• Knowledge of POS Systems, Microsoft Office, 3rd Party Delivery Platforms
• Quality Focus
• Always Smile

We provide a competitive wage and package for our Team Members.

Benefits Included

• Transit Discount Program
• Paid Time Off
• Corporate Discount Programs
• Direct Deposit
• Digital Training Program

About Us

The Bareburger Mission is our North Star: our guiding light. That which helps guide us in a direction towards being extraordinary. In 2009 we had a very simple vision: let’s create the tastiest burger using local, organic, all natural & sustainable ingredients whenever possible. With that in mind, we opened a small restaurant in our hometown of Queens, NYC. We made a promise to offer our guests quality service that made them feel at home. Years later, we’re honored to serve clean food to our communities around the globe.

Our greatest strength has always been creating a menu with choices that feel good for everyone. Thank you to all the partners, farmers, producers and distributors that we proudly call friends & family. We source mindfully, with our farmers, our environment and our guests in mind at all times. We will always look to the future of food and plant-based proteins which are undoubtedly at the forefront of sustainability. Our menu has plenty of plant-based options and is more delicious than ever.

What we eat is who we are, and at Bareburger, we celebrate everyone.

Bareburger is an Equal Opportunity Employer

Bareburger is committed to providing equal employment opportunity in all of our employment programs and decisions. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Bareburger will be based on merit, qualifications, abilities and business needs and considerations. Discrimination in employment on the basis of any classification protected under federal, state or local law is a violation of our policy and is illegal. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, gender/sex, national origin, citizenship, sexual orientation, age, disability, predisposing genetic characteristics, veteran/military status, marital status, domestic violence victim status, or any other characteristic protected applicable federal, state or local law.