Shift Lead

Vireo Health, Inc.; New Mexico; Hybrid; USD 2,342,000 - 2,755,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

HSA

FSA

Dependent Care

Voluntary Life

EAP

401(k) Match

Job summary

Vireo Health of Rocky Mountain is seeking a Shift Lead to support store operations and customer service excellence at our Albuquerque, NM location. You will partner with the Store Director and Assistant Manager to uphold policy adherence while enhancing the customer experience.

This non-supervisory role emphasizes hands-on store operations, cash handling, inventory, and teamwork to keep daily activities running smoothly and efficiently.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Previous retail or customer service experience preferred.
• Knowledge of cannabis a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and basic math.
• Reliable, punctual and strong work ethic.

Responsibilities

• Provide a friendly, welcoming customer experience and assist as needed.
• Offer product information and guidance to help customers find suitable products.
• Address inquiries and concerns to ensure customer satisfaction.
• Maintain a clean, organized store environment for enjoyable shopping.
• Collaborate with the team to implement improvements from feedback.
• Assist with returns and exchanges to ensure a hassle-free process.

Skills

Customer service

Cash handling

Communication

Retail experience

Math skills

Teamwork

Education

High school diploma or equivalent

Job description

Who We Are

Vireo Health of Rocky Mountain is a vertically integrated cannabis company focused on retail excellence, cultivation quality, and strategic brand partnerships across our markets. We are an organization committed to delivering an exceptional customer experience while driving disciplined, sustainable growth.

Guided by our HEART values — Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork — we operate with accountability, collaboration, and a shared commitment to performance. As we continue to scale, we are building a high-performing team ready to execute and lead in a competitive environment.

What we offer:

• Compensation: $17.00/hr with earning potential up to $19.61 per hour, including tips*
• Full time hours at R. Greenleaf location in (Midtown) Albuquerque, New Mexico
• Benefits Offered: Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, 401(k) Match

*As a tipped industry, tips are and can be variable as a result of many factors, including shift availability, schedule, full-time/part-time status, hours of operations, weekends/nights, and specific dispensary. Our wage range is a realistic representation of the overall earnings opportunity when joining the Vireo Health of Rocky Mountain team, which includes prominent banners such as Star Buds, LivWell, and EveryDay Weed.

What the role is about:

As the Shift Lead, your role is pivotal in ensuring the seamless operation of our stores, where exceptional customer service and operational efficiency intersect. You are a crucial link that aids the Store Director and Assistant Manager in maintaining a harmonious balance of adherence to policies, procedures, and operational guidelines while simultaneously enhancing the customer experience. Your contributions play a vital role in the overall success of our dispensary, making each customer visit a memorable one. The Shift Lead is a non-supervisory role, intricately woven into the fabric of our daily store operations, ensuring every aspect runs like a well-oiled machine.

What impact you'll make:

Customer Service (40%)

• Provide customers with a friendly and welcoming experience, assisting them as needed
• Offer product information and guidance, answering questions and helping customers find suitable products.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges, ensuring a hassle-free process for customers.

Cash Handling and Transactions (25%)

• Support the team in training staff on proper cash handling and transaction procedures.
• Work together with colleagues to perform daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Assist in refining and simplifying cash handling procedures for the team.
• Help colleagues with advanced cash register functionalities for smoother transactions.

Inventory Management (15%)

• Contribute to maintaining product quality and safety standards.
• Support the organization of products for easy restocking and accessibility.
• Collaborate with the inventory management team to ensure accurate inventory levels.
• Assist in implementing in-store promotions and sales strategies to manage inventory.
• Participate in monitoring supply chain performance and identifying process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.

Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities. Additional duties may be required as needed to support overall operations.

What you've accomplished:

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Previous experience in a retail or customer service role is preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable, punctual, and possesses a strong work ethic.

Working Conditions (Schedule, Environment, Travel)

• Ability to lift 25 lbs. or more multiple times per day.
• Stores are open 7 days a week from 8:00 am – 11:45 pm (varying by location), nights, weekends & holidays.
• The schedule will vary depending on the needs of the business.
• Must be able to obtain and maintain a valid New Mexico Food Handler License to support safe and compliant handling of cannabis products.

Why Choose Vireo?

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast‑paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.

At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whether you’re cultivating the highest‑quality plants, crafting cutting‑edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.

A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future

Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do

Employee Perks: Enjoy competitive pay and benefits, paid time off, and employee discounts

Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

www.vireohealth.com