Shift Lead

Ontario Trillium Foundation; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Shift Leader in Nashville, Tennessee. The role involves leading a team, ensuring guest satisfaction, managing operations across front counter, drive-through, and kitchen, and maintaining food safety standards. Strong leadership and customer service skills are essential. Responsibilities also include cash handling, managing inventory, and completing administrative tasks. This position is crucial for ensuring smooth operations and maintaining a positive atmosphere.

Qualifications

• Previous experience in a leadership role preferred.
• Ability to manage team dynamics and maintain a positive environment.
• Strong customer service skills and ability to address complaints.

Responsibilities

• Lead and supervise team members during the shift.
• Ensure fast, friendly, and accurate service for every guest.
• Manage shift operations including front counter, drive-through, and kitchen.
• Ensure compliance with food safety and sanitation standards.
• Manage cash registers and count drawers.
• Complete shift reports and checklists.

Job description

Key Responsibilities

1. Team Leadership

• Lead and supervise team members during the shift
• Assign positions and tasks to staff
• Coach and support team members to follow brand standards
• Assist with training new employees
• Maintain a positive and productive team environment

2. Guest Experience

• Ensure fast, friendly, and accurate service for every guest
• Resolve guest complaints professionally
• Maintain drive‑through and front counter efficiency
• Promote upselling and suggestive selling

3. Operations Management

• Manage shift operations including front counter, drive‑through, and kitchen
• Ensure food quality and product consistency
• Monitor productivity and workflow during the shift
• Complete opening and closing procedures

4. Food Safety & Cleanliness

• Ensure compliance with food safety and sanitation standards
• Monitor product freshness and food handling
• Maintain cleanliness of dining room, kitchen, and restrooms
• Ensure team members follow health and safety policies

5. Cash & Inventory Control

• Manage cash registers and count drawers
• Verify deposits and cash handling procedures
• Ensure adequate stock levels during the shift
• Monitor waste and report inventory issues

6. Administrative Tasks

• Complete shift reports and checklists
• Coordinate employee breaks and staffing coverage
• Communicate shift performance and issues to management