Team Member

FRONT RANGE HOLDINGS; Columbus (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

FRONT RANGE HOLDINGS is seeking a Shift Leader for Great American Cookies in Columbus, Georgia. This role is vital in managing daily shift operations, leading staff, and creating a welcoming atmosphere for guests.

The ideal candidate will have 1-2 years of experience in retail or food service management and exceptional customer service skills. Responsibilities include overseeing store operations, cash handling, and maintaining cleanliness.

Qualifications

• 1-2 years of retail and/or food service management required.
• 1-2 years of customer service experience.
• 1-2 years of experience in cake decorating.
• Excellent customer service skills essential.
• Good verbal communication abilities are necessary.
• The ability to multi-task is important.
• Attention to detail is crucial.
• Must be a team player.
• Must be 18+ years of age.

Responsibilities

• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a variety of templates.
• Ensure cleanliness of the store and preparation areas.
• Meet store operations and customer service objectives.
• Oversee cash handling procedures in the store.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients.

Skills

Excellent customer service skills

Good verbal communication

Ability to multi-task

Attention to detail

Team player

Education

1-2 years of retail and/or food service management

1-2 years of customer service

1-2 years of cake decorating

Job description

Position Purpose

At Great American Cookies, the Shift Leader is an integral part of the day-to-day operations of their shift. The associate is tasked with leading the staff as well as creating a positive experience for every guest that will keep them coming back time and time again. The shift leader works under the supervision of the Store Manager and Assistant Manager to ensure the daily shift is running smoothly in accordance with the company's needs.

Dimensions

This position reports to the Store Manager in a particular operating location and is responsible for ensuring all products are prepared and restocked as needed based on the demand of the business. Additionally, they are responsible for maximizing sales growth on their shift by delivering exceptional customer service consistent with the culture of The Cookie Place, Inc.

Primary Accountabilities

Shift Management

• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
• Oversee all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensures that all Company policies and procedures are followed.

Other

• Perform other duties as required by their manager.

Position Specifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.

Qualifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.