Shift Lead

Ace Hardware Corporation; Manassas (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

Pitkin's Home Center in Manassas, VA is seeking a Shift Lead to manage daily store operations and deliver excellent customer service. The role requires availability every other weekend and compensation is negotiable based on experience.

The Shift Lead will supervise store activities, support loss prevention, coordinate merchandising and inventory, and lead by example with a friendly, professional demeanor across the team and customers.

Qualifications

• Must be available to work every other weekend.
• Pay is negotiable based on previous experience.
• Shift Lead role overseeing store operations.

Responsibilities

• Provide positive representation of store and greet customers throughout the visit.
• Oversee daily store operations and supervision of associates.
• Assist with loss prevention, safety and audits.
• Coordinate merchandising, inventory and pricing updates.
• Lead by example and support supervision and training of staff.

Skills

Customer service

Leadership

Operations management

Communication

Time management

Job description

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

About Pitkin's Home Center:

Dale City Hardware, Woodbine Hardware, Rice Hardware, and Locust Grove Hardware, we are always looking for the right people to help us be the Helpful Place! Working for a family-owned store means we have flexible scheduling and good benefits. Join us and our community!

General Summary:

The Shift Lead manages overall store operations and the achievement of company goals and directives. Must be available to work every other weekend. Pay for this position is negotiable. Fully based on previous experience.

Essential Duties & Responsibilities

Include but not limited to

Customer Service

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager and Assistant Manager on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues to the appropriate Store Support Center department with General Manager approval.
• Assist with special projects within the district as set forth by the District Manager.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Visit competition to be familiar with what they are doing.
• Perform all other duties as assigned.

Inventory & Merchandising

• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Leadership

• Manage all aspects of store operations in the absence of the Store Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.
• Prepare and challenge yourself for future advancement.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal…just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.