Shift Lead

FreshFin; Madison (WI); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hourly Wage + Generous Tip Guarantee

Paid Time Off (PTO)

401(k) Match

Flexible Schedule

Training & Development

Free Meal During Each Shift

Team Member Discount

Referral Program

Career Growth Opportunities

Descripción de la vacante

FreshFin Madison - Hilldale Shopping Center is hiring a Shift Lead to ensure guests are warmly welcomed and leave satisfied with their experience. You’ll be cross-trained to support both front-of-house and kitchen operations and will lead the team in the management team’s absence.

You bring a passion for teamwork and customer service; prior full-service or fast-casual restaurant experience is a plus. The role offers flexible scheduling and growth opportunities within the company.

Formación

• Willing to support both front-of-house and kitchen operations.
• Experience in full-service dining or fast-casual restaurant is a plus.
• Passion for teamwork and customer service.

Responsabilidades

• Welcome guests warmly and ensure they leave satisfied with their experience.
• Cross-train to support front-of-house and kitchen operations.
• Lead the team in the absence of management, training and enforcing standards.
• Assist with training team members and maintaining high service levels.

Conocimientos

Team leadership

Customer service

Cross-training

Descripción del empleo

At FreshFin, our Mission is to promote a healthier lifestyle in our communities by serving great-tasting, nutritious food with excellent value and service.
Our Vision is to make a positive impact in every community that we are a part of. We continuously find ways to make our Team Members’ and customers’ lives better and healthier through fresh, thoughtful food. Through our fresh ingredients, hand-crafted menu, and customer-focused service, we are creating a healthy experience that everyone can afford and enjoy!

What FreshFin Can Offer You

• Hourly Wage + Generous Tip Guarantee: The job pay range includes guaranteed tips. You benefit financially when your shop performs well.
• Paid Time Off (PTO): All Crew Members are eligible for PTO after 90 days of employment.
• 401(k) Match: All team members are eligible for our 401(k) match (4% company match) after 90 days
• Flexible Schedule: We know you have a life outside of work, and we strive to be flexible with scheduling to accommodate your needs. No late nights, either!
• Training & Development: We offer a robust, paid training program designed to elevate your understanding of the fast-casual industry through cross-training in both front-of-house and kitchen operations.
• Free Meal During Each Shift: It’s healthy, customizable, and (most importantly) tasty!
• Team Member Discount: You can enjoy FreshFin even when you're not working!
• Referral Program: We want to reward you for bringing your talented friends to work at FreshFin!
• Career Growth Opportunities: We are growing rapidly. With growth comes career opportunities, and we prefer to promote from within whenever possible.

Job Details

FreshFin is changing the fast-casual dining experience, and we want you to be a part of it as aShift Leadat ourFreshFin Madison - Hilldale Shopping Center shop!

Our Shift Leads ensure that our guests are given a warm welcome upon arrival and that they leave happy and satisfied with their experience. You will be cross-trained to support both front-of-house and kitchen operations.

Your Impact as a Shift Lead

• You prefer working in a fast-paced, dynamic environment where every day is different, and enjoy the variety of supporting front-of-house one day and kitchen operations the next.
• You are energized by working as part of a team, and you demonstrate teamwork in your words and actions by actively seeking out opportunities to pitch-in and help the team wherever it may be needed.
• Leading the Team will be a primary focus of your role when the Management Team is not present. This includes training, enforcing company standards, and providing a high level of customer service.

When in the kitchen, you will have the opportunity to:

• Use your culinary skills by preparing proteins, vegetables, and sauces to FreshFin specifications and standards.
• Work on the food line and prepare our delicious bowls to exact recipe standards and within ticket time expectations.
• Focus on food safety and cleanliness, including FIFO, sanitization, and proper food handling.
• Assist the Management Team with training Team Members.

When supporting the front-of-house, you will have the opportunity to:

• Make a great first impression by enthusiastically welcoming guests into the shop and clearly communicating your knowledge of our menu and restaurant promotions/specials.
• Exude your passion for FreshFin’s great-tasting, nutritious food by making menu recommendations. With a free meal each shift, you’ll be able to sample it all!
• Accurately take guest food and/or beverage orders and input those orders into our point-of-sale system with a high degree of attention to detail to enable the kitchen team to prepare food to exact customer specifications.
• Keep guests happy by retrieving and delivering food to guests in a timely, friendly, and efficient manner.
• Assist the Management Team with training Team Members.
• Focus on providing a memorable dining experience to our guests that makes them want to return to our shops again and again!

What You Bring to the FreshFin Team as a Shift Lead

• Your willingness to support both front-of-house and kitchen operations.
• If you have previous experience in a full-service dining or fast-casual restaurant, that’s a plus!
• A passion for team work and customer service!