Shift Lead

Anchor Point Management Group; Kendall Heights (OH); On-site; USD 15,773 - 22,730; Part time

Job summary

Anchor Point Management Group is hiring a shift leader for their location in Massillon, OH. This position provides additional management coverage and direct supervision of operations during shifts. Responsibilities include driving customer service, maintaining cleanliness, and ensuring compliance with food safety regulations.

Candidates should have at least 6 months in a supervisory role, a high school diploma or GED, and the ability to work flexible hours. The shift leader will also train team members and handle operational tasks.

Qualifications

• Must be at least 18 years old.
• Completed all required learning zone training and certifications.
• Possess a minimum of 6 months supervisory experience.

Responsibilities

• Greet customers and accurately take orders.
• Prepare food and maintain sanitation standards.
• Manage shifts and ensure compliance with workplace laws.

Skills

Customer service

Conflict resolution

Team management

Basic math skills

Communication skills

Education

High school diploma or GED

Job description

Job Details: Job Location: 5366 WALES AVE NW – MASSILLON, OH 44646.Salary Range: $11.45 – $16.50 hourly.

Position Summary: The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service, maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands‑on operational work to assist in training employees, respond to guest service needs, and role‑model appropriate skills and behaviors. The shift leader may assume full responsibility for closing the restaurant and, on occasion, opening it when other management is unavailable. The shift leader ensures food is served safely, provides consistent customer satisfaction, creates a great workplace for the team, and operates each shift to standard.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitoring, assess performance, and share responsibility for cash procedures.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal candidate who has completed all required learning zone training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service‑related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills. Ability to learn quickly with a can‑do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and can arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.