Shift Lead

Anchor Point Management Group; Stow (OH); On-site; USD 15,773 - 22,730; Full time

Job summary

Anchor Point Management Group in Stow, OH is seeking a shift leader to manage operations, customer service, and staff training. Candidates should have a strong background in management and ensure a high standard of service and cleanliness while providing hands-on support during shifts.

The ideal candidate will be at least 18 years old, possess a high school diploma or GED, and have at least 6 months in a supervisory role. This is an hourly position offering a salary range of $11.45 - $16.50 per hour.

Qualifications

• 18 years or older.
• Minimum 6 months in a shift management role.
• Legal right to work in the U.S.

Responsibilities

• Provide management coverage during shifts.
• Train employees and ensure customer satisfaction.
• Ensure cleanliness and sanitation of the restaurant.

Skills

Customer service

Team management

Food safety compliance

Communication skills

Basic math skills

Education

High school diploma or GED

Job description

Job Details

Job Location: 4158 Kent Rd - Stow, OH 44224

Salary Range: $11.45 - $16.50 Hourly

Position Summary

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands‑on operational work to assist in training employees, responding to guest service needs, and role‑modeling appropriate skills and behaviors in their restaurant. The shift leader may assume full responsibility for the closing of the restaurant and, on occasion, the opening of a restaurant when other management is unavailable. The shift leader ensures food is served safely, provides consistent customer satisfaction, gives the team a great restaurant to work, and operates each shift to standard.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to the manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitoring, share responsibility for cash procedures.

Qualifications / Knowledge and Skill Requirements

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Ability to learn quickly with a can‑do attitude.
• Come to work with good hygiene.
• Has reliable transportation and can arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed and is not all-inclusive.