Shift Lead

Whistle Express Car Wash; Arvada (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

Whistle Express Car Wash in Arvada, Colorado, is looking for a Shift Lead who will ensure smooth operations and a great customer experience. The position involves engaging with customers, leading the team in the absence of management, and maintaining site standards.

The ideal candidate will have experience in a customer service role, is proactive in problem-solving, and possesses strong leadership skills. Join a dynamic team dedicated to upholding high-quality service and safety standards.

Qualifications

• Experience in customer service within the car wash or service industry.
• Ability to lead a team effectively and handle operational issues.
• Strong attention to detail to maintain wash quality standards.

Responsibilities

• Engage with customers to enhance their experience.
• Lead and support the team during shifts.
• Monitor and enforce safety protocols at the site.

Skills

Customer Engagement

Team Leadership

Operational Efficiency

Job description

## Shift LeadApplylocations: 405 - Arvada-Sheridantime type: Full timeposted on: Posted Todayjob requisition id: JR103788As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.## As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted. **Key Responsibilities:****Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.#LI-DNIBase Pay Range*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*### Your Future Looks Shiny Here.We’re so glad you’re interested in joining the Whistle Express Car Wash crew! Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team!