Shift Lead

Nothing Bundt Cakes; Columbus (OH); On-site; USD 17,908 - 20,664; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Nothing Bundt Cakes in Columbus, Ohio, is seeking a Shift Lead to work alongside the Bakery Manager. The role involves creating a warm environment while ensuring the highest-quality cakes are served. Responsibilities include guest experience, team leadership, and operational support.

The ideal candidate should demonstrate an unwavering guest focus and lead by example in various bakery roles while upholding NbC standards. This position offers a starting compensation of $13.00 - $15.00 per hour.

Qualifications

• Ability to engage, empower, and motivate a team.
• Strong organizational and resource management skills.
• Effective communicator in both oral and written form.

Responsibilities

• Model superior guest engagement and foster a positive work environment.
• Assist the Bakery Manager in day-to-day operations and responsibilities.
• Lead training for team members to maintain NbC standards.

Skills

Guest focus

Interpersonal skills

Organizational skills

Problem-solving skills

Job description

Position Summary

The Nothing Bundt Cakes (NbC) Shift Lead works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience. The Shift Lead shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Accountabilities/Duties

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment. When not active in Shift Lead tasks, it is expected the Shift Lead is in position (GSR, Froster, ETC)
• Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, and inventory control.
• Supports the Bakery Manager in training team members to the highest of NbC standards. Leads by example.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, supply ordering, sales and labor reporting.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Maintains hands‑on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
• Shift Lead must lead by example pertaining to all NbC policies.

Core Values and Leadership Competencies

• Servant’s Heart: Goes above and beyond to support and develop the team and create a superior guest experience.
• Servant’s Heart: Keeps the good of the team and guest ahead of personal interests or gain.
• Servant’s Heart: Leads by example and displays humility and empathy for others.
• Spirit of a Champion: Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
• Spirit of a Champion: Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Spirit of a Champion: Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
• Genuine Connections: Projects warmth, enthusiasm and optimism that attracts and energizes others.
• Genuine Connections: Builds positive, productive relationships and communicates often and openly.
• Genuine Connections: Serves as a strong Cake Celebrity/Brand Ambassador in the local community.

Knowledge, Skills and Abilities

• Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
• Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance.
• Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
• Possesses strong problem‑solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
• Demonstrates strong learning agility, with a passion to grow and excel.

Compensation: $13.00 - $15.00 per hour