Shift Lead

Pizza Hut; Cleveland (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

The Pizza Hut in Cleveland, TN is seeking a Shift Lead to support the Restaurant General Manager and Store Assistant General Manager in daily operations. You will help oversee product quality and customer service during assigned shifts, ensuring a friendly, efficient dining experience for guests.

As a developing leader, you will train and motivate team members, assist with labor scheduling and projections, and help safeguard a safe, clean, and compliant restaurant environment.

Qualifications

• Must be at least 18 years old.
• At least 6 months of restaurant, hospitality, or retail experience, with team-lead preferred.
• Support management to ensure quality and customer service standards.
• Train and motivate associates; assist with labor scheduling and projections.

Responsibilities

• Support Restaurant General Manager during shifts.
• Ensure food, beverage and service quality meet standards.
• Monitor service equipment and perform opening/closing duties.
• Train and motivate associates; address customer concerns.
• Maintain a safe work and customer environment.

Skills

Leadership

Communication skills

Interpersonal skills

Detail-oriented

Accountability

Motivation

Self-motivated

Tools

Microsoft Office Suite

Job description

Summary: The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations. The Shift Lead assists in management activities including ensuring excellence in both product quality and customer service and overall supervision, during assigned shifts.Competencies:• Sound judgment and decision making• Ability to lead with respect and integrity• Detail-oriented and organized• Strong interpersonal and communication skills• Maintaining a high performance and accountable culture• Ability to motivate and empower a team to deliver the best• Self-driven and flexible• Microsoft Office Suite proficiencyEssential Job Functions:• Support the Restaurant General Manager with the responsibility and management of all associates during assigned shifts• Ensures food, beverage and service quality meet or exceed standards• Monitoring all service equipment• Performing closing and/or opening duties• Train and motivate fellow associates• Anticipating customer needs and addressing customer concerns• Performing any or all of the following duties, as directed by the Restaurant General Manager: preparing/transporting deposits, assisting with labor scheduling and product projections and financials for the store with manager approval.• Ensures a safe working and customer experience environment• Ensuring compliance with all company policies.• Contributing to a positive team environment through attitude and example• Other duties, as needed.Succession Planning• This position is designed to be a developmental role for those associates desiring a position as Store Assistant General Manager in the future. This position provides the Shift Lead with the opportunity to develop the skills needed for promotion.General Conditions and Physical Demands:• Lift, move or carry up to 75 pounds• Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.• Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walkingRequired Education and Experience• Must be at least 18 years of age• Has a minimum of six (6) months experience in a restaurant, hospitality or retail environment, preferably with “team lead” experiencePlease note this job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.