Shift Engineering Manager – Automated Warehouse Systems

Knapp Inc; Greencastle (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k

Paid vacation

Profit sharing

Tuition Reimbursement

Dental/Vision insurance

Life insurance

Job summary

KNAPP Group in Greencastle, PA is seeking a Shift Engineering Manager to lead maintenance and engineering for automated storage and retrieval systems. You will oversee electrical, mechanical, hydraulic, and pneumatic systems, coordinate with on-site teams, and ensure safe, reliable operation of 480vac to 24vdc equipment.

This role requires hands-on ownership, emergency response readiness, and the ability to drive continuous improvement while maintaining contractual performance metrics.

Qualifications

• Experience leading maintenance teams in automated systems.
• Ability to troubleshoot electro-mechanical faults across PLCs, drives, and sensors.
• Strong understanding of electrical and mechanical maintenance in intralogistics environments.

Responsibilities

• Lead your team to rectify software and electro-mechanical faults, resolve PLC related issues, provide guidance and expertise, be the resident subject matter expert on shift, and provide aid to customer’s sites in assigned area
• Respond to emergency calls at customer site(s).
• Safety conscious in all activities and will drive culture of safety and awareness.
• Track and record all problems and see them through to a successful resolution
• In conjunction with the customer’s On-Site Operations Team, provide a first-class response to customer, ensuring a 'do-it-right-the-first-time' mentality and policy
• Provide emergency breakdown and specialized maintenance support
• Set up and calibrate precision automated equipment
• Develop and maintain strong, effective working relationships with our customer and their operational agents to enable KNAPP to provide first-class service.
• Achieve and maintain performance metrics in line with contractual expectations (output, response time, quality-of-repair, and standards of workmanship).
• Training of customer’s maintenance and operations teams, as required
• Expertise in the installation of conveyors and precision automated equipment
• Maintain a high quality of service by ensuring detailed communications with customer(s)
• Produce and deliver well-written and legible reports in a timely manner
• Execute all quality procedures, safety procedures, and any statutory procedures at the site
• Attend and participate in meetings with the KNAPP and Customer Leadership, to discuss ongoing activities and provide progress as applicable. Alternately, provide required information to the Resident Business Manager.
• Provide specialized maintenance service support for the customer’s installed system
• Using established tools, systems and procedures, ensure that all parts usage is logged accurately on a daily basis
• Provide proper care and maintenance of the tools and equipment supplied
• Provide flexibility and the best use-of-skills and capabilities to perform the functions of the role
• Ensure that all time sheets and documents are accurate and legible, with all necessary reference information. To be presented on biweekly basis, for approval
• Provide; mechanical strip-down and reassembly, basic field wiring, machine calibration, and system testing, as needed
• Complete reactive repairs diligently within a timely manner
• Interact with On-Site Management, keeping them informed of repair and maintenance progress while addressing their concerns in a professional manner
• Provide hands-on ownership of issues to achieve a timely resolution
• Interpret and work with electrical and pneumatic circuit diagrams
• Utilize appropriate health & safety considerations and be able to perform risk assessments for maintenance tasks
• Demonstrate proficient mechanical aptitude including, but not limited to, reading assembly drawings
• Follow set-up instructions, assembly drawings, and check lists
• Attention to detail and exceptional follow-up skills
• Provide excellent communication and customer service to both internal and external customers
• Requires functional computer literacy with intermediate to advanced Microsoft Office experience
• Eager to learn and adaptive to changing role requirements
• Appreciation of cultural diversity
• Shall performs other duties, as required

Skills

Team leadership

Maintenance management

Electrical & mechanical

PLC troubleshooting

Safety compliance

Customer service

Tools

Siemens PLCs

Electrical test equipment

Job description

KNAPP Group in Greencastle, PA is seeking a Shift Engineering Manager to lead maintenance and engineering for automated storage and retrieval systems. You will oversee electrical, mechanical, hydraulic, and pneumatic systems, coordinate with on-site teams, and ensure safe, reliable operation of 480vac to 24vdc equipment.

This role requires hands-on ownership, emergency response readiness, and the ability to drive continuous improvement while maintaining contractual performance metrics.