Shift Coordinator – Norwalk El Baja Bar & Grill

El Baja; Norwalk (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

El Baja in Norwalk, California seeks a Shift Leader to oversee Front of House and Heart of House operations. This hourly, non-exempt role supports the management team and ensures seamless service for guests.

You will supervise staff, monitor cash handling, uphold food safety, and resolve guest questions with management involvement. A disciplined, professional approach and the ability to motivate the team are essential.

Qualifications

• Approval by GM and Regional Director.
• Interviewed by Regional Director.
• Employee in good standing with no negative write ups.
• Shift Leader Program completion or in progress.
• Background and Social Security checks completed prior to shifts.

Responsibilities

• Oversee FOH and BOH operations following El Baja procedures.
• Assist GM in supervising staff and ensuring guest satisfaction.
• Follow POS procedures and cash handling rules.
• Manage discounts when appropriate.
• Discipline employees only with GM/RM/HR guidance.
• Resolve guest questions, complaints, and issues promptly.
• Delegate shift tasks and verify completion of checklists.
• Maintain food safety and sanitation standards at all times.
• Communicate feedback to employees and correct deviations from standards.
• Perform other duties as required.

Skills

Customer focus

Takes Initiative

Adaptability

Leadership

Makes Sound Decisions

Job description

JOB SUMMARY:
A Shift Leader is designated to oversee FOH and BOH operations. This is an hourly, non-exempt position used to provide assistance to the management team.

WORK TO BE PERFORMED:

• STRIVES FOR OPERATIONAL EXCELLENCE
  Assists the GM in supervising the FOH or HOH using El Baja procedures to ensure successful customer satisfaction and service. Responsibilities include:
  Follows all POS comp procedures and cash handling procedures.
  Can discount checks as needed
  Can only discipline EE's with the direction and guidance of their General Manager, RM or HR.
  Resolves all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
  Uses common sense when making critical decisions. Contact management if assistance is required or inform management as soon as possible when decisions have been made.
  May not perform Shift Leader duties when acting in another capacity (i.e. FOH Trainer)
  Demonstrates appropriate professional and ethical behavior, at all times, when interacting with guests, employees, and managers.
  Supervises the Front of House and Heart of House using proper Kalaveras Restaurant procedures.
  Delegates shift responsibilities to employees and ensure proper completion of assigned tasks and checklists.
  Ensures that standards of food safety and sanitation are maintained at all times.
  Follows all procedures and policies to ensure the safety of all employees and guests.
  Follows correct procedures for checking in food, liquor and supply orders.
  Interacts with guests to ensure satisfaction.
  Provides prompt feedback to employees to recognize them for jobs well done.
  Communicates and corrects employees when not following company standards or procedures.
  Performs all other duties assigned.

PREREQUISITES TO BECOME A FOH SHIFT LEADER

• Approval by the General Manager, Regional Director.
  Interviewed by the Regional Director.
  Employee in good standing with no negative write ups
  Exemplary image and attendance
  Positive attitude
  Certified trainer
  Completion of the Hourly Shift Leader Program or currently working on the Shift Leader Program
  All Shift Leader candidates must have a background check and social security check completed prior to working any Shift Leader shifts.
  All stations have been completed and validated by the RM.
  ADDITIONAL DUTIES
  Performs other duties and responsibilities, as required or requested.
  CORE COMPETENCIES:
  Customer Focus
  Takes Initiative
  Adaptability
  Leadership
  Makes Sound Decisions