Shift Coordinator

Xperience Restaurant Group (XRG); St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Xperience Restaurant Group (XRG) is looking for a Shift Coordinator in St. Louis, Missouri. The Shift Coordinator is responsible for assisting management with shift activities, motivating team members, and ensuring excellent service. Candidates should ideally have a high school diploma, a valid driver’s license, and at least two years of related experience in the restaurant industry.

This hourly role involves working in a fast-paced environment, managing team dynamics, and ensuring compliance with company policies. Applicants must be 18 years or older and possess the ability to work various shifts, including nights and weekends.

Qualifications

• Proof of eligibility to work in the United States.
• 18+ years of age.
• Minimum of two years related experience.

Responsibilities

• Assist management in all aspects of shift management.
• Delegate tasks to ensure compliance with company standards.
• Motivate team members to exceed guest expectations.

Skills

High School Diploma

Valid Driver’s License

Familiarity with Opentable

Guest relations

Sanitation and safety

Safe alcohol service

Full-service restaurant operations

Ability to communicate effectively in English

Education

High School Diploma preferred

Job description

Purpose

A Shift Coordinator is an hourly, non-exempt position responsible for assisting the management team in all aspects of shift management. Completion of the Shift Coordinator Program is a requirement prior to starting the Shift Coordinator training.

Duties & Responsibilities

• Performs all duties as outlined in the Shift Coordinator certification program
• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
• Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with company standards
• Communicates daily work goals to team from leadership
• Motivates Team Members to exceed guest expectations with food and friendly service in clean surroundings
• Works with team to act on guest feedback and resolve complaints in a timely, friendly and professional manner
• Takes initiative to immediately report violations of safety, sanitation, security and other company policies to restaurant management
• Follows all POS comp procedures and cash handling procedures – may never discount their own checks
• Assist leadership with coordinating and scheduling interviews for hourly team members
• Must follow manager appearance standards when performing Shift Coordinator duties
• Demonstrate appropriate professional and ethical behavior at all times when interacting with guests, employees, and managers
• Directs, trains and motivates ongoing shift responsibilities to employees and ensure proper completion of assigned tasks and checklists
• Follow all procedures and policies to ensure the safety of all employees and guests
• Assist managers with promotional roll‑outs and training
• Preparing and sorting documents for data entry
• Entering invoices into database software and checking to ensure the accuracy of the data has been inputted
• Tracking, reviewing, and submitting invoices
• Resolving discrepancies in information and obtaining further information for incomplete documents
• Assists and/or completes additional tasks as assigned

Qualifications & Skills

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 18+ years of age
• Possession of or the ability to possess all state‑required work cards
• Minimum of one (2) years related experience
• Familiarity with Opentable
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full‑service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Working Conditions

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Fast paced, high volume, full service restaurant
• Work varied shifts to include days, nights, weekends and holidays

Physical Requirements

• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Disclaimer

This job description is a summary of duties, which you as a Shift Coordinator are expected to perform in your normal course of work. It is by no means an all‑inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.