SHIE Community Health Outreach & Operations Lead

Health Partnership; Colorado; Hybrid; USD 60,000 - 63,000; Full time

Job summary

The Health Partnership seeks an SHIE Outreach and Operations Coordinator to drive engagement with community members and partners, promote SHIE Hub resources, and support shared referral tools for care coordination across Northwest Colorado.

This role focuses on relationship building, partner onboarding, data accuracy, and user support, with 100% focus on the SHIE project and a hybrid work setting.

Qualifications

• Commitment to inclusiveness, social justice, health equity, and reducing barriers to care.
• Proficient with Microsoft Office/365 and comfortable learning and navigating new technology and software systems.
• Comfortable using Excel to organize information, review data, and identify inconsistencies; willing to learn new systems.
• Enjoys learning software, working through workflows, and solving practical problems.
• Able to explain technical steps in plain language to people with different levels of technology experience.
• Organized and patient, with the ability to balance hands‑on system work, partner follow‑up, and relationship building in rural communities.
• Able to handle sensitive information carefully and follow THP’s confidentiality, privacy, and information security procedures.
• Must possess a valid Colorado driver’s license, maintain reliable transportation, and be willing to travel throughout the region, including during inclement weather.
• Must provide proof of a valid driver’s license and adequate insurance coverage totaling at least $300,000 per occurrence.
• Performs all other duties asassigned.

Responsibilities

• Learn to use the referral software and help THP staff and partners feel comfortable using it for care coordination and referrals.
• Support partners in following established data‑sharing practices, coordinating questions with the SHIE team and reinforcing approved procedures for sharing information.
• Use Excel spreadsheets to organize information, map data fields, review listings, and identify missing or inconsistent information.
• Help keep resource information accurate and aligned between the referral platform and the WordPress resource directory.
• Investigate user questions and problems, document what is happening, and work with the project manager or vendor to resolve issues.
• Develop and maintain user instructions, track recurring issues, and suggest ways to make the system easier to use.
• Support routine checks of platform activity, information accuracy, and user access; elevate concerns to the appropriate team member or vendor.
• Develop and maintain relationships with clinical and behavioral health providers, community-based organizations, and other partners across Northwest Colorado.
• Promote awareness and use of SHIE Hub resources by engaging community members and organizations and demonstrating how SHIE supports coordinated referrals and connections to services.
• Consider barriers to access, rural community needs, and partner capacity when supporting outreach, onboarding, training, and referral workflows.
• Gather and respond to partner and community feedback to identify gaps in resource information, referral processes, or system usability, and recommend improvements that advance equitable access to care.
• Conduct ongoing partner outreach and follow-up to understand successes and challenges, strengthen engagement, and connect partners with appropriate support and resources.
• Serve as a liaison between the SHIE initiative and participating providers, community-based organizations, and community stakeholders.
• Help partners prepare to join by gathering information about their services, staff, and referral processes.
• Support setup of new partner organizations, users, referral workflows, and resource listings.
• Coordinate partner training, testing, and follow-up so new partners can begin using the system with confidence.
• Explain technical steps and referral workflows in plain language, adapting instruction to different levels of technology experience.

Skills

Culture Champion

Results Producer

Agility

Strong Communicator

Organization

Action Oriented

Tools

Excel

WordPress

Referral software

Job description

The Health Partnership seeks an SHIE Outreach and Operations Coordinator to drive engagement with community members and partners, promote SHIE Hub resources, and support shared referral tools for care coordination across Northwest Colorado.

This role focuses on relationship building, partner onboarding, data accuracy, and user support, with 100% focus on the SHIE project and a hybrid work setting.