Detentions Information Assistant

County of San Diego; San Diego (CA); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Work location premium

Training premium

Graveyard shift differential

Job summary

County of San Diego seeks a Detentions Information Assistant to serve as an information source for the public, law enforcement, and attorneys regarding incarcerated persons in county jail facilities. The role includes scheduling visits, handling cash transactions, and performing related customer service tasks in a secure, 24/7 environment.

The ideal candidate will have strong multitasking abilities, excellent customer service skills, and a commitment to confidentiality.

Qualifications

• Cust. service experience with handling cash and working with the public.
• Ability to multitask in a fast-paced, confidential environment.
• Experience as an information source for public, law enforcement and attorneys.

Responsibilities

• Serve as information source to the public, law enforcement, and attorneys regarding incarcerated persons.
• Schedule visits and property exchanges, perform cashiering duties and other customer service tasks.
• Work in a locked detention facility with rotating shifts, holidays and weekends.

Skills

Customer service

Cash handling

Public information

Multitasking

Education

12 months clerical experience

Administrative/office certification

Job description

Are you interested in working with law enforcement in a detention facility? Does your employment background include excellent customer service skills and cash-handling experience?

Detentions Information Assistant

This position is eligible for appointment at step 1, $53,414.40 annually. County employees are subject to the County Promotion Rule for Step Placement in Accordance with Compensation Ordinance 1.3.5

Future Salary Increases

** June 25, 2027 - 3.83% increase to base pay (3.00% Across-the-Board + 0.83% Market Increase)

$.50/hour Work Location Premium (Assigned to work in a locked facility in the Sheriff's Office as primary work location)

• Training premium of one dollar and forty-five cents ($1.45) per hour
• Third (graveyard) shift differential of eighty cents ($0.80) per hour

The San Diego County Sheriff's Office is recruiting individuals with strong customer service and multitasking skills who can work independently and in a team environment to be a Detentions Information Assistant. Incumbents serve as an information source to the public, law enforcement, and attorneys regarding incarcerated persons of the County jail or juvenile wards of a detention or camp facility. They schedule visits and property exchanges, perform cashiering duties, and other customer service-related work.

Incumbents work in a locked detention facility that is operational 24 hours a day, 365 days a year. Applicants must be willing to work any and, rotating shifts, on holidays or weekends.

The ideal candidate is a knowledge worker who communicates effectively, is customer-focused, values and respects others, drives to excel, embraces teamwork, collaboration, and continuous learning, demonstrates ethical behavior, is supportive of change, reliable, committed to confidentiality of information, and has a positive attitude.

In addition, you may be eligible for the following premiums

• Training premium of one dollar and forty-five cents ($1.45) per hour
• Third (graveyard) shift differential of eighty cents ($0.80) per hour

Hiring Timeline & Dates

The timeline for this recruitment is outlined below.

• Job Offer and Background Process begins: Shortly after the interviews. Note: Current County employees may be excluded from additional background screening.
• Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
• Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date

If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.

Education and Experience

1. Twelve (12) months of full-time, progressively responsible clerical experience;
2. OR, Three (3) months of the above experience and completion of an administrative, office, or front desk certification program from a recognized community or business college.

Working Conditions

Incumbents work in a locked detention facility that is operational 24 hours a day, 365 days a year. Assigned functions are rotated and in most assignments, the employee can sit or stand, as desired, to perform the job. Applicants must be willing to work any shift, on holidays or weekends, based on assignment, with inebriated, uncooperative, and/or emotionally disturbed persons; and in a locked detention facility. Resumes will not be accepted in lieu of the application Work History and/or supplemental questionnaire.

Background Investigation

Incumbents must have a reputation for honesty and trustworthiness. Felony convictions may be disqualifying. Misdemeanor convictions may be disqualifying depending on type, number, severity, and recency. Prior to appointment, candidates will be subject to a thorough background investigation which may include a psychological, truth verification or other examination or test.

The Department of Human Resources will remove personally identifiable information from all new recruitments. This practice, called Blind Applicant Screening, will hide a candidate’s personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age, and race. This process will help contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.

The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application.

Condition of Employment

As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process.

Evaluation

The names of qualified candidates will be placed on a six month employment list based on scores received during the evaluation of information contained in their employment application and supplemental questionnaire. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

Accommodation

Reasonable accommodation may be made to enable a qualified individual with a disability to perform the essential functions of a job on a case-by-case basis.

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge, and training acquired in service to positions and career paths at all levels within our large organization.

Veteran’s Preference Policy

The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.

Disaster Workers

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.