Sheriff's Emergency Call Taker

County of El Dorado; Apex (CA); Sur place; USD 52 000 - 64 000; Plein temps

Résumé du poste

The County of El Dorado's Sheriff's Office seeks dedicated Sheriff's Emergency Call Takers to serve the public by analyzing and prioritizing 911 and non-emergency calls from the Public Safety Facility in Placerville, CA.

Responsibilities include routing calls to the appropriate agency, providing information on law enforcement services, and operating CAD systems to create and coordinate responses while maintaining calm, accurate, and timely communication with callers.

Qualifications

• High school diploma and 1 year of public contact experience.
• Valid California or Nevada driver's license with clean driving record.
• Public Safety Dispatcher’s Basic Course certification or POST within 12 months of appointment.

Responsabilités

• Receive, analyze, and evaluate 911 emergency, non-emergency and business calls; transfer to appropriate department or agency.
• Provide information and assistance to callers for law enforcement related services.
• Evaluate necessary response, determine location and priority, and create calls for service in CAD.
• Operate multiple communications devices and systems concurrently and update information continuously.

Connaissances

Public contact

Formation

High school diploma

Description du poste

THE EL DORADO COUNTY SHERIFF’S OFFICE

The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with Sheriff Leikauf's Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve.

THE OPPORTUNITY

Sheriff's Emergency Call Takers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Call Takers are assigned to the Public Safety Facility in Placerville, CA.

The selected candidate will have the opportunity to:

• Receive, analyze, and evaluate 911 emergency, non-emergency and business calls, including inquiries and complaints regarding fire, ambulance, roads, animal services, and maintenance; transfer calls to appropriate department, party, or agency.
• Provide information and assistance to callers for law enforcement related services.
• Evaluate the necessary response as dictated by a given request for service; determines nature, location, and priority of calls; operate computer aided dispatch system to create calls for service; transfer calls to other parties and appropriate agency in accordance with established procedures.
• Operate multiple communications devices and systems concurrently to ensure appropriate response to calls and continuously updates information.

For a full description of duties and responsibilities, please review the job description here.

EDUCATION AND EXPERIENCE

Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. A combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying; however, education may not solely substitute for the required experience.

Equivalent to graduation from high school; AND One (1) year of public contact.

Licenses and Certifications

• Possession of, or ability to obtain and maintain, a valid California or Nevada Driver’s License and a satisfactory driving record.
• Possession of, or ability to obtain, a Public Safety Dispatchers’ Basic Course certification and complete the coursework required by POST within twelve (12) months of appointment.

RECRUITMENT PROCESS

The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative Questionnaire (PIQ). Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.

Please refer to Sheriff’s Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background.

CritiCall Computer Exam (Weighted 100%)

The CritiCall exam will be utilized to determine an applicant's ranking and placement on the eligibility list. The examination will be administered remotely and has been scheduled for November 12th, 2026 - November 15th, 2026. If it is determined that you meet the minimum qualifications and are therefore eligible to participate, you will be notified by email prior to the examination.

If you have taken this examination within twelve (12) months prior to the scheduled date of the examination, you may elect to transfer that examination score or sit for the examination again; you must contact Sheriff's Personnel prior to the scheduled exam date to request that your previous score be transferred.

For more information on the recruitment process,

Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

ADDITIONAL INFORMATION

The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff's Emergency Call Taker. This recruitment will establish a list for the purpose of filling current and future full-time vacancies for a minimum of three (3) months and up to one (1) year in the Sheriff's Office only.

We currently have the following vacancies:

Multiple full-time vacancies located in Placerville, CA.

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, a positive test may result in revocation of an employment offer.

Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just:

• 40 miles from Downtown Sacramento
• 50 miles from Sacramento Airport
• 129 miles to San Francisco

Here are a few of the many activities and events available throughout El Dorado County:

• Hiking, Camping, Fishing, Boating, and Watersports
• Skiing and Snowboarding
• Live Music and Music Festivals
• Local Craft Breweries and Wineries
• El Dorado County Fair
• Placerville Speedway
• Farm to Fork Restaurants
• Local Shopping Gems

CHECK OUT OUR VIDEO TO LEARN MORE