Sheriff's Communications Dispatcher Trainee

San Bernardino County; San Bernardino (CA); On-site; USD 67,000 - 93,000; Full time

Job summary

An established industry player is seeking Sheriff's Communications Dispatcher Trainees to join their dynamic team. In this role, you will be the vital link in emergency response, receiving and evaluating 9-1-1 calls and dispatching emergency vehicles to ensure public safety. With multiple vacancies available, this position offers a unique opportunity to contribute to the community while enjoying comprehensive health benefits, generous paid time off, and a pathway to career advancement. If you are ready to take on the challenge of a fast-paced environment and make a difference in people's lives, this is the perfect opportunity for you.

Benefits

Medical & Dental Family Coverage

Vision Employee Coverage

Flexible Spending Account

Up to 4 weeks accruable vacation

11 days accruable sick leave

15 paid holidays

Perfect Attendance Leave

Flexible work schedules

Generous pension

Annual Tuition Reimbursement

Qualifications

• Candidates must be 18 years of age at time of application.
• No experience required; training will be provided.

Responsibilities

• Receive and evaluate incoming emergency calls and dispatch vehicles.
• Work rotating shifts, including weekends and holidays.

Skills

Keyboarding

Decision Making

Data Entry Multi-Tasking

Call Summarization Multi-Tasking

Memory Recall

Reading Comprehension

Education

High School Diploma or equivalent

Job description

$2,000 HIRING BONUS*

*$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details.

The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher Trainees who receive and evaluate incoming emergency (9-1-1) calls, and dispatch emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations.

Two Excellent Benefits Packages to Choose From!

HEALTH BENEFITS

• Medical & Dental: Family Coverage
• Vision: Employee Coverage
• Premium subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified healthcare expenses

PAID TIME OFF

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect Attendance Leave
• Flexible work schedules (in some departments)

RETIREMENT PERKS

• Generous pension
• Retirement reciprocity may be available!
• 457(b) Deferred Compensation
• Retirement Medical Trust (RMT)

DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short/Long-Term Disability
Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

As an alternative to the traditional benefits package, you may also be eligible to elect the Modified Benefit Option (MBO) that provides an increased base rate of pay ($1.75/hour above the base rate of pay) with modified benefits.

CONDITIONS OF EMPLOYMENT

1. Promotion: Sheriff's Communications Dispatcher Trainees are eligible for promotion to Sheriff's Communications Dispatcher ($67,017 - $92,102 annually) upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated.
2. Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation.
3. Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination.
4. Availability: This department is a 24/7 operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends.
5. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
6. Keyboarding: 40 words per minute
7. Experience: No experience required.

Candidates must be 18 years of age at time of application

Corrected typing/keyboarding speed of 45+ words per minute is highly desired.

Examination: Candidates who meet the minimum qualifications will be invited to take the CritiCall online written test. The test will consist of an evaluation of skills and knowledge in the following areas:

• Keyboarding*
• Decision Making
• Data Entry Multi-Tasking (Audio)
• Call Summarization Multi-Tasking (Audio)
• Cross Referencing (Audio)
• Memory Recall Numeric (Audio)
• Prioritization
• Map Reading
• Sentence Clarity
• Reading Comprehension

*Keyboarding speed of 40 wpm required to pass -- the CritiCall keyboarding practice test is available at thisPRACTICE TEST LINK. Other free practice resources may be found online.

**The CritiCall exam is a computer practical where applicants listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information.

Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

Applications will be accepted and processed continuously while the recruitment remains open. This recruitment may close at any time. Successful candidates will be placed on the eligible list for six (6) months.

To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applying before the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records.

If you require technical assistance, please review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at [phone]. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

All communications regarding the selection process will be via email. Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, use this link to access the Special Testing Accommodations Request Form and submit within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. For more information and instructions on how to request Veteran's Preference points, use this link to view the Veterans' Preference Policy.

For more important details, review the Applicant Information and County Employment Process.