Sheriff's Emergency Services Dispatcher-25282201

County of San Diego; California; On-site; USD 60,000 - 70,000; Full time

Job summary

The County of San Diego seeks a Sheriff's Emergency Services Dispatcher to manage public safety communications effectively. This pivotal role involves responding to emergency calls, dispatching assistance, and making critical decisions in high-pressure situations. Candidates must have relevant experience, excellent communication skills, and be prepared for a rotating shift schedule.

Benefits

Training premium of $2.50/hour

Lead dispatcher premium of 10% of base pay

Employee Referral Reward Program

Qualifications

• One year full-time experience as Public Safety Radio Dispatcher required.
• Must complete the Sheriff's Dispatcher Program's training phases.

Responsibilities

• Handle emergency 9-1-1 and non-emergency calls.
• Dispatch deputies via radio and make quick decisions.

Skills

Effective communication

Decision making

Command handling

Job description

The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher. We seek candidates capable of handling situations with command, sensitivity, and respect. The Communications Center provides high-quality public safety services to San Diego County residents.

Sheriff's Emergency Services Dispatchers are trained to respond to 9-1-1 emergency and non-emergency calls, dispatch deputies, and make quick, accurate decisions to ensure safety.

The center is located in Kearny Mesa and operates 24/7, 365 days a year.

Learn more about Emergency Dispatchers HERE.

For detailed information about this role, click here.

Dispatchers handle 9-1-1 and non-emergency calls, dispatch deputies via radio, and may be assigned to training or lead roles with premiums:

• Training premium: $2.50/hour for training new staff in communication skills.
• Lead dispatcher premium: 10% of base pay, but not combined with training premium.

This position qualifies for the Employee Referral Reward Program. If referred by a County employee, include their name on your application.

TO QUALIFY YOU MUST HAVE:

• One year of full-time experience as a Public Safety Radio Dispatcher within the last three years, including use of CAD and 9-1-1 call handling, with completion of a radio training program, OR
• Completion of the Sheriff's Dispatcher Program's Phones and Inquiry phases, plus 10 months as a Dispatcher Trainee.

Additional requirements:

• Be 18+ years old.
• Effective communication skills in English.
• Pass a computer-based performance test.
• No felony convictions (some misdemeanors may disqualify).
• Willing to work rotating shifts, holidays, weekends; night shift premium of $0.80/hour.

Note: Sheriff’s Dispatcher Trainee is a separate entry-level position. To apply, click here.

CONDITION OF EMPLOYMENT: Candidates will undergo background checks and medical screening. Additional investigations may be conducted.

HOW TO APPLY: Applications are online. Qualified candidates will be instructed to take a performance exam, which can be completed online at home, covering areas like call summarization, data entry, decision making, and more. For the study guide, click here.

Successful exam takers will be placed on a 12-month employment list, with application info reviewed by an automated system and then individually verified.

The County participates in E-Verify. CLICK HERE for more info.

Our values include integrity, equity, access, belonging, excellence, and sustainability. We are committed to diversity, inclusion, and veteran employment. For more info, visit our Strategic Plan and related resources.

All employees are disaster service workers under California law and may be assigned related duties. We support a diverse workforce and veteran employment, providing resources to assist transition from military service.