Sheriff's 911 Communications Officer I (COR)

Military, Veterans and Diverse Job Seekers; Riverside (CA); On-site; USD 50,000 - 62,000; Full time

Job summary

Sheriff's Office in Riverside County seeks a Sheriff’s 911 Communications Officer I (COR) to operate radio systems, enhanced 9-1-1, TDD, and CAD to support field deputies.

Responsibilities include receiving calls, determining priority and jurisdiction, dispatching units, and coordinating with local, state, and federal agencies. Strong multitasking and clear communication are essential.

Qualifications

• Education: Graduation from high school or approved certificate; or GED equivalent.
• Experience: One year with substantial public contact, preferably in public safety.
• Knowledge: Sheriff's Department functions, modern office practices, and English usage.
• Ability: Learn dispatch codes, operate CAD, radio, TDD, and teleprocessing equipment; communicate clearly.

Responsibilities

• Receive emergency calls and determine priority, locale, and units to dispatch.
• Determine jurisdiction and transfer calls; dispatch equipment and personnel to locations.
• Transmit information and receive messages; type radio transmissions.
• Make inquiries to local, state, and federal systems for information.
• Read maps to locate incidents; may respond in the field with equipment.

Skills

Public safety dispatch

Radio & CAD operation

Multi-tasking under pressure

Effective communication

Education

High school diploma or equivalent

Tools

Radio systems

CAD systems

TDD equipment

Job description

Sheriff's 911 Communications Officer I (COR)

About the job Sheriff's 911 Communications Officer I (COR)

EXAMPLES OF ESSENTIAL DUTIES

Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.

• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.

MINIMUM QUALIFICATIONS

• Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
• Experience: One year that involved a substantial amount of public contact, preferably in a public safety agency.
• Knowledge of: The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.
• Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.