Sheriff's 911 Call Dispatcher

County of Sacramento; Sacramento (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

County of Sacramento seeks a Sheriff’s 911 Call Dispatcher to receive telephone reports of emergencies and non-emergencies from residents and agencies in Sacramento County. The role requires handling high call volumes, strong map-reading and reporting skills, and adherence to POST requirements.

Under supervision, the position involves maintaining confidentiality, following procedures, and working various shifts to ensure 24/7 coverage.

Qualifications

• High school diploma or GED.
• One year of full-time paid experience involving public contact via telephone and/or in person with high call volume.

Responsibilities

• Receive telephone reports of emergency and non-emergency incidents under supervision.
• Maintain accurate, concise reports and records as part of dispatch duties.

Skills

Office procedures

English proficiency

Report writing

Calm under pressure

Stress tolerance

Note taking

Operate equipment

Map reading

Communications equipment

Situational analysis

Following instructions

Legal knowledge

Teamwork

Communication skills

Prioritization

Record keeping

Confidentiality

Legal interpretation

Customer service

English communication

Education

High school diploma or GED

Job description

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

4/3/26, 6/5/26, 8/7/26, 10/2/26, 12/4/26

Under supervision, the Sheriff's 911 Call Dispatcher receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions.

Knowledge of

• Basic office procedures, methods, and operation of modern equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• English usage, spelling, grammar, and punctuation
• Report writing techniques
• Major streets, highways, and districts in Sacramento County
• Principles of effective customer service

Ability to

• Remain calm and courteous while dealing with the public under stressful circumstances
• Deal with highly stressful situations
• Take accurate notes and prepare concise reports using information from callers
• Operate modern office equipment
• Read maps to identify major geographical points and streets inSacramento County
• Learn to operate communications equipment used by the Sheriff’s Office
• Analyze situations accurately and take effective action
• Follow written and verbal instructions
• Learn relevant laws, rules, and regulations
• Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public
• Communicate clearly and concisely, both verbally and in writing
• Analyze situations accurately and adopt an effective course of action
• Effectively organize and prioritize work assignments
• Keep accurate and orderly records
• Maintain confidential information
• Interpret and apply applicable federal, state, and local laws, codes, and regulations
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Speak and understand English clearly and concisely

Minimum Qualifications

Graduation from high school or satisfactory completion of an acceptable General Education Development (GED) test; AND One year of full-time paid experience performing work where the main duties of the job involved public contact via telephone and/or in person, computer usage, and/or dealing with a high call volume.

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing or cut-off date listed in this notice.

General Qualifications

POST Requirement: Completion of a California Peace Officer Standards and Training (POST) approved abilities assessment test with a passing score is required prior to appointment to this class.

Successful completion of POST Public Dispatchers’ Basic Course required within 12 months from the date of appointment. Incumbents in this class are required to maintain POST Dispatchers Certificate through Continued Professional Training (CPT) in accordance with POST recommendations.

Typing Requirement: Demonstrated ability to type accurately at a net speed of not less than 40 words per minute is required prior to appointment. Failure to demonstrate and maintain this ability may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License, Class C or higher, shall be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Security Clearance: In addition to the Sacramento County Criminal History and Background check, prior to appointment in this class candidates will need to:

1. Pass a security clearance investigation conducted by the Sacramento County Sheriff’s Office.
2. Successfully pass a medical examination and psychological screening.

Physical Requirements:

• Visually distinguish between, red, green and orange colors.
• Have sufficient hearing to clearly understand speech over a telephone.
• Have sufficient vision to distinguish depth and colors on a computer screen.
• Have sufficient dexterity to constantly use a keyboard and mouse.
• Verbally communicate to exchange information over telephone.

Working Conditions:

• Work in emotionally stressful situations.
• Work various shifts to provide 24-7 coverage, including nights, weekends, and holidays.
• On a continuous basis, answer a high volume of telephone calls in a call-center environment.
• Wear and maintain a designated Sheriff’s uniform.

The probationary period for this classification is twelve (12) months.

APPLICATION

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone [phone]; 7-1-1 California Relay Service

Email [e-mail]

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQ's)

For information regarding County jobs:

www.saccountyjobs.net

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at [e-mail] or 916-874-7642, CA Relay 711. For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions