Sheraton Philadelphia Downtown - Assistant Director Housekeeping OEM

Aimbridge Hospitality; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Aimbridge Hospitality is seeking an Assistant Director of Housekeeping for the Sheraton Philadelphia Downtown. This role involves managing housekeeping operations, ensuring compliance with standards, and leading a team to deliver exceptional service. Candidates should possess significant experience in hospitality management and demonstrate strong leadership and problem-solving skills.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience preferred.
• Valid driver’s license required.

Responsibilities

• Ensure efficient operations of the Housekeeping Department.
• Maintain high standards of personal appearance and grooming.
• Assist Director with scheduling and performance appraisals.

Skills

Proficient in Windows operating systems

Effective communication

Problem-solving

Ability to work under pressure

Education

2-year college degree or 4-year college degree

Job description

Sheraton Philadelphia Downtown - Assistant Director Housekeeping OEM

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Sheraton Philadelphia Downtown - Assistant Director Housekeeping OEM

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The Assistant Director Housekeeping OEM works closely with the Director Housekeeping to ensure efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards, as well as leading the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Qualifications

• At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience preferred.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
• Must have a valid driver’s license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
  
  

Job Responsibilities

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Assists Director to establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Assists to ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and assists all Housekeeping and Laundry leadership.
• Assists to ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
• May assist with 90 day and annual associate performance appraisals according to Aimbridge Hospitality S.O.P’s.
• May be responsible for helping to develop a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
• Helps with monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
• Assists with preparation of Associate Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
• Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
• Participate in required M.O.D. coverage as scheduled.
• Helps to ensure implementation of all Aimbridge Hospitality’s policies and house rules.
• Train and review all "House Safety" rules and procedures with Housekeeping staff.
• Helps to motivate, coach, counsel and discipline all Housekeeping leaders according to Aimbridge Hospitality S.O.P.'s.
• May help to lead and facilitate monthly all-associate team meetings, and any other functions required by management.
• May help to lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
• Maintain a professional working relationship and promote open lines of communication with other managers, associates and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• May help to conduct weekly walk through with General Manager and Property Engineer.
• Use the telephone and computer system for reporting and verifying room status.
• Properly store, secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish, with Director's approval, any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by the Director Housekeeping.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Just two blocks from the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown is walking distance to Love Park, the Franklin Institute, and the iconic Philadelphia Museum of Art. Guests can take advantage of our newly renovated fitness center equipped with Peloton bikes. Relax at our welcoming Terrace restaurant or bar and coffee shop, the Local. Our 759 reimagined guest rooms feature comfortable beds that invite guests to wind down after a busy day, as well as fantastic views of the Benjamin Franklin Parkway, a scenic boulevard that runs through the cultural heart of Philadelphia. For meetings, our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion anyone wants to celebrate.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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