Shelter Worker

Agate Housing and Services; Minneapolis (MN); Sur place; USD 21 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Earned Sick and Safe Time

Metro Pass

Referral Bonus Program

Résumé du poste

Agate Housing and Services seeks a dedicated Shelter Worker to join a two-site shelter team. You will handle guest intakes, monitor safety, perform rounds, and support meal service and administrative duties, contributing to a trauma-informed, respectful, and safe environment for all guests and volunteers.

The role requires flexibility to work second or third shifts, with occasional first shifts and the ability to relocate between shelter locations as needed.

Qualifications

• Work respectfully with guests, coworkers, and diverse stakeholders.
• Strong attention to detail and organizational skills for paperwork.
• Ability to lift up to 50 pounds occasionally and 20 pounds routinely.
• Experience with Microsoft Office products.
• Meet government screening criteria.
• Own a smartphone for communications and data entry.

Responsabilités

• Perform intakes for new shelter guests and monitor safety.
• Answer and direct calls, monitor entrances, and manage guest access to shelter.
• Make rounds to ensure guest safety and calm sleeping guests; manage behavior as needed.

Connaissances

Respectful communication

Administrative skills

Physical stamina

Microsoft Office experience

Background check ready

Smartphone required

Outils

Microsoft Office

HMIS

Description du poste

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. The Shelter worker is a member of a team responsible for daily operations at either of Agate's two housing-focused shelter program sites. The Shelter Worker works closely with other shelter employees in a team atmosphere to ensure consistent, affirming, safe operation of the shelter for all guests and volunteers. Primary responsibilities include performing intakes for new shelter guests, monitoring guest behavior, making rounds, ensuring guest safety, making rounds, housekeeping, laundry, meal preparation, meal service, administrative work, documentation, and data entry. Additional responsibilities include regularly attending staff meetings, keeping rosters updated and using HMIS.

• Shifts offered will primarily bethe 2nd(3:00 pm - 11:00 pm)shift or the 3rd(10:30 pm - 8:30 am or 8:00pm - 6am)shift(3rd shift and weekends come with a salary increase as well).
• Occasionally, 1st shifts will also be available.
• Must be flexible to work at either shelter location to address staffing needs. Must be willing to change work location before or during a shift if needed.

Position Responsibilities

• Enforce shelter policy in a consistent, fair manner with a positive and respectful demeanor.
• Answer and direct calls to the shelter and monitor entrances to allow guests to access the shelter.
• Make regular rounds inside the shelter to ensure guest safety and maintain a calm and peaceful atmosphere for sleeping guests; call emergency services when appropriate and manage guest behavior throughout the shift.
• Use de-escalation and crisis response skills to address behavior issues or conflicts, always maintaining professional boundaries.
• Monitor and review security camera footage throughout the shift; document and report incidents accurately.
• Work collaboratively with program staff, property management, and facilities teams to support overall site operations.

Operational Duties & Hospitality

• Serve as the first point of contact for guests, staff, and visitors, offering a warm, professional, and trauma-informed welcome.
• Respond to voicemails, emails, and other communications promptly.
• Assist with volunteer and donor check-ins in coordination with the External Relations Team.
• Ensure daily program routines and procedures, including meal service, occur at scheduled times.
• Perform housekeeping and light maintenance tasks as needed and appropriate. Make sure the office and program spaces are kept tidy.
• Support food service, including putting meals out, coordinating the delivery of meals, and supporting volunteers who come onsite to provide food or meals.

Program Responsibilities

• Respond to incoming inquiries for assistance and make appropriate referrals.
• Demonstrate appropriate professional boundaries with guests and colleagues.
• Conduct shelter guest intakes.
• Assist and encourage guests to make progress on self-identified goals using the Housing First/harm reduction model.
• Demonstrate appropriate professional boundaries with guests and colleagues.

Administrative Duties & Documentation

• Facilitate collection and maintenance of required daily shelter documentation, including intakes, bed assignments, data collection, and input into online databases and logbook entries.
• Create and maintain guest files, case notes, and other supporting documentation following agency policies and procedures.
• Troubleshoot technical issues with office equipment and phones, and reach out to Admin for assistance as needed.
• Actively participate in regularly scheduled staff meetings and supervisory one-to-one meetings.
• Understand and adhere to mandated reporting responsibilities.

Benefits of working with us include:

• Eligible for Minnesota's Earned Sick and Safe Time
• Metro Pass
• Referral Bonus Program

Required Qualifications:

• Work respectfully with guests, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency, and comfort using technology and computers.
• Lift to 50 pounds occasionally and 20 pounds routinely.
• Have experience with Microsoft Office products
• Meet government screening criteria
• Have a smart phone

Preferred Qualifications:

• Familiarity with Coordinated Entry systems.
• Experience with HMIS.
• Bilingual skills relevant to the individuals we serve (Spanish, Hmong, Oromo, Somali, Amharic).
• Experience working in settings with all genders.
• Hold the belief that every household can achieve housing stability.
• Understand that homelessness is primarily the result of policy decisions beyond the control of the people we serve.
• Commitment to harm reduction and housing first philosophies.

As-NeededExpectations

• As-needed employees will beprovided withthe monthly schedule and asked topick upa minimum of1-4 shifts per month. Shifts become available daily, weekly and monthly. There are usually, numerous shifts available each week.
• Supervisors may reach out tothe as-needed team tocover emergency shiftswhen an employee calls off for a scheduled shift.

Union Membership

This position is represented by AFSCME Local 999. As part of this union-represented role, employees benefit from collective bargaining rights, union representation, and other provisions outlined in the Collective Bargaining Agreement. In accordance with the agreement, all employees in union-covered positions are required to contribute through union dues or fair share fees. The current contract does not provide an option to opt out of these contributions. Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive, where all individuals are treated with dignity and respect. Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.