Shelter Shift Supervisor

United Against Human Trafficking; Conroe (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account

Life insurance

403(b) matching contributions

Paid Holidays

Paid time off

Sick Leave

Job summary

YES to YOUTHMCYS seeks a Shelter Shift Supervisor to lead staff within a trauma-informed shelter environment, ensuring safe, supportive care for youth residents. The role oversees shifts, coordinates with administrators, and models professional conduct while maintaining stringent safety standards.

The ideal candidate brings strong communication, organizational, and leadership skills, with experience in crisis situations and a commitment to youth welfare.

Qualifications

• Bachelor’s degree in social service or related field preferred or 7 years equivalent experience.
• Excellent communication and interpersonal skills with ability to follow detailed instructions.
• Strong organizational and leadership abilities.
• Proficiency with basic computer tools (Word, Excel, PowerPoint).

Responsibilities

• Maintain a safe, trauma-informed environment within the shelter.
• Oversee staff coverage on all shifts and ensure supervision of residents.
• Assist Licensed Child Care Administrators during resident staffing.
• Provide coaching and feedback to residential Advisors and staff.
• Ensure compliance with shelter procedures, policies, and safety standards.
• Manage scheduling, timesheets, and on-call coverage.
• Support residents in life skills and conflict resolution.

Skills

Excellent communication

Leadership

Organization

Interpersonal skills

Boundaries with youth

Crisis response

Hiring/discipline decisions

Attention to safety

Education

Bachelor’s degree in social service or related field

Job description

Job Title: Shelter Shift Supervisor Department: Shelter Services

Reports To: Shelter Director FLSA Status: Non-Exempt

Mission:

YES to YOUTHMCYS strengthens the emotional and mental health development of youth and families by providing crisis intervention, counseling, and suicide prevention services. We provide a safe and nurturing home where abused, battered, sex-trafficked, homeless, and at-risk youth begin healing from the past and become empowered for the future.

Summary of Position:

Supervising of shelter staff, coaching, mentoring and resolving issues of resident advisor employees.

Essential Duties and Responsibilities include the following, but other duties may be assigned:

• Maintain a safe, supportive Trauma Informed environment within the shelter.
• Assist the Licensed Child Care Administrators during resident staffing’s.
• Oversee staff to ensure the supervision and the provision of child-care services that meet the needs of the shelter residents.
• Ensure adequate staff coverage on all shifts
• Ensure and monitor house safety and sanitation to maintain safety of clients and shelter space.
• Assist Nutrition Specialist with maintaining monthly menu to ensure a healthy balanced diet.
• Transport residents when needed
• Work with residents on age-appropriate life skills in preparation independent living (i.e. meal planning, laundry, hygiene, etc.); documenting progress and identifying weaknesses.
• Oversee age-appropriate activities on and off campus based on standards of normalcy within the boundaries of campus safety.
• Ensure that residents and staff comply with shelter routines and schedules
• Support resident and staff in following all shelter procedures and policies
• Help residents work through conflict with others living in the shelter
• Be a positive role model.
• Ensure safety and well-being of the residents in care by reporting any issues of abuse or suspected neglect.
• Communicate and document observations and interactions with the residents to all Shelter Staff.
• Intervene in residents crises under the director of shelter management and in accordance with the Dept. of Family and Protective Services.
• Maintain the shelter program in accordance with Department of Family and ProtectiveServices (DFPS) minimum standards, licensing regulations and best practices.
• Participate in program, department and agency meetings and relevant trainings as required.
• Complete all duties as assigned.Other duties as required.
• Adhere to agency policy, procedures and professional code of ethics.
• Set goals for performance of residential advisors.
• Monitor employee productivity and provide feedback to upper management
• Receive complaints and resolve issues with residential advisors
• Maintain and approve timesheets of direct report staff
• Ensure residential advisors understand and complete their duties and delegated tasks.
• Provide constructive feedback and coaching to direct report staff.
• Manage the hiring, written disciplinary actions, and termination recommendations of employees.
• Ability to work overtime with little notice.
• Will be in on-call rotation for one week at a time. Will need to be able to respond to any emergencies and travel to the shelter with little notice.

Minimum Education and Training:

• Bachelor’s degree in social service or related field preferred or 7 years equivalent experience

Knowledge, Skills, and Abilities:

• Excellent communication skills and interpersonal skills in both orally and in written form, and be able to follow detailed instructions
• Outstanding organization and leadership skills
• Good computer skills (Word, Excel, Power Point, etc.)
• Ability to connect with youth while maintaining clear personal and professional boundaries.
• Ability to work effectively in constantly changing, demanding and often chaotic environment.
• Experience working with a diverse population including differences in culture, religions, sexual orientation, race and age
• Ability to remain alert and on duty throughout shifts.
• Ability to respond responsibly in emergency and crisis situations.
• Ability to hire and recommend termination of employees

Benefits:

YES to YOUTHMCYS offers a generous benefit package for full-time employees including:

• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending AccountLife insurance
• 403(b) matching contributions
• Paid Holidays
• Paid time off
• Sick Leave
• Jury Duty Pay
• Bereavement Leave
• Mileage Reimbursements
• Working alongside a great group of passionate people and so much more!

YES to YOUTHMCYS is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, gender identity, gender expression or other marginalized identities. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are.

All Staff Must:

• Adhere to the Social Work Code of Ethics and protect client confidentiality.
• Promote and demonstrate appropriate respect for cultural diversity among co-workers and all work related contacts.
• Attend work regularly in accordance with agency leave policy.
• Maintain valid Texas Driver’s License and Automobile Insurance.
• Obtain and maintain current CPR and First Aid Certifications.
• Maintain required training hours as per licensure and/or agency policies.

Position Specifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job requires a high degree of mental and physical effort due to considerable interruptions and/or frequent changes of activity or workloads during a typical day.
• This position will require the Shelter Shift Supervisor to work a 4 or 5 day schedule.
• Generally, work takes places indoors, but at times, the Shelter Shift Supervisor will be asked to be outside participating in activities with fellow employees and/or clients.
• The Shelter Shift Supervisor may be required to travel in his or her own vehicle to and from the YES to YOUTHMCYS offices, seminars and meetings.