Shelter Security & Programs Specialist

St.-Matthew; Fort Myers (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

St. Matthew’s House in Fort Myers, FL is seeking a Security and Program Support staff member to safeguard residents and assist with front desk duties at the Ft. Myers Shelter.

The role requires monitoring, enforcing shelter guidelines, conducting bed checks, completing documentation in the resident management system, and coordinating with staff during emergencies. You will work various shifts, including nights and weekends, and maintain professional boundaries while treating residents with

Qualifications

• High school diploma or equivalent required.
• Proven experience in security procedures or similar position. A minimum of 1 year of experience working with individuals who are homeless or suffering from addiction.
• Confidentiality: Works with highly confidential information.
• Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.
• Physical Demand: Must be able to stand for a minimum of 4 hours at a time and lift at least 50 pounds. Must be able to bend or kneel to the ground.
• Working Conditions: Combination of office and outdoor environment.

Responsibilities

• Implement security policies, protocols and procedures.
• Enter accurate objective documentation into the resident management system.
• Coordinate with staff when responding to emergencies and alarms and reports on incidents and breaches of security.
• Investigate and resolve security issues.
• Performs regular security checks of the facility and surrounding areas to ensure that the facility is secured.
• Has knowledge of all guidelines located in the security operations manual and shelter handbook and holds residents accountable to the guidelines.
• Checks daily to ensure residents’ living areas are properly maintained and in compliance with Shelter guidelines.
• Performs random bed checks to make sure that all residents are accounted for when providing overnight shift coverage.
• Administers random drug screens on residents as required.
• Sorts hygiene supplies and donations into the appropriate storage containers.
• Completes discharge of residents, as needed, with accurate information.
• Removes and stores discharged residents’ personal items per program guidelines.
• Provides transportation for residents to appropriate appointments and events in the company vehicle.

Skills

Surveillance

Emergency response

Conflict resolution

Documentation

Boundaries

Education

High school diploma

Tools

Resident management system

Phone system

Job description

St. Matthew’s House in Fort Myers, FL is seeking a Security and Program Support staff member to safeguard residents and assist with front desk duties at the Ft. Myers Shelter.

The role requires monitoring, enforcing shelter guidelines, conducting bed checks, completing documentation in the resident management system, and coordinating with staff during emergencies. You will work various shifts, including nights and weekends, and maintain professional boundaries while treating residents with