Shelter Safety & Guest Support Specialist (Graveyard)

Mercy House; Bakersfield (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mercy House in Bakersfield, CA is seeking a Safety Specialist for the Emergency Shelter Program on a graveyard shift. This interim role (ends 11/29/2026) offers $22.00/hour and full-time, non-exempt status. Flexibility for evenings, some weekends, and holidays is required, with fluency in Spanish valued.

Dependability and respectful communication are mandatory. Responsibilities include maintaining a safe shelter environment, coordinating with vendors, and supporting administrative duties.

Qualifications

• Must possess a high level of patience, tolerance and understanding for individuals with urgent multiple case management and health needs
• Ability to perform crisis intervention as needed
• Ability to complete duties that are guest focused, trauma informed, and housing focused
• Ability to direct and professionally control crowds while preserving dignity
• Must work with licensed 3rd-party security officer team
• Reliable transportation
• Flexible schedule including some weekends and evenings
• Detail-oriented and proficient in Microsoft Word and Excel
• Clear, effective written and verbal communication, respectful interactions
• Multitask in a fast-paced environment
• Navigate urgent matters with flexibility
• Work effectively with a diverse population

Responsibilities

• Shelter Support: Ensure a safe, guest-focused environment to help guests move toward housing.
• Assist with shelter activities to deliver quality, trauma-informed services and verify orders from vendors.
• Help with shelter setup, maintenance, and facility safety including perimeter checks and gate service.
• Provide client engagement support to drivers during shuttle ride-alongs.
• Administration: Keep daily summary sheets, assist with record-keeping and perimeter logs.
• Miscellaneous: Support guest services and complete ad hoc projects as directed by Supervisor

Job description

Mercy House in Bakersfield, CA is seeking a Safety Specialist for the Emergency Shelter Program on a graveyard shift. This interim role (ends 11/29/2026) offers $22.00/hour and full-time, non-exempt status. Flexibility for evenings, some weekends, and holidays is required, with fluency in Spanish valued.

Dependability and respectful communication are mandatory. Responsibilities include maintaining a safe shelter environment, coordinating with vendors, and supporting administrative duties.