Resident Assistant - Guest House

Volunteers of America Upstate NY; City of Rochester (NY); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Competitive Pay

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life & LTD Insurance

403(b) retirement plan

Job summary

Volunteers of America Upstate New York is seeking a part-time Resident Assistant to support residents in our continuum of services in Rochester, NY. You will help with intakes, rounds, and daily activities, while upholding safety and program rules.

Ideal candidates have a high school diploma or GED, at least one year in human services or related field, strong interpersonal skills, and proficiency in Microsoft Office; CPR/First Aid certification is required within two weeks of hire.

Qualifications

• High School diploma or GED required.
• One year previous experience in Human Service, Residential, Security or equivalent.
• Strong interpersonal communication skills.
• Proficient in Microsoft Office.
• Current Red Cross First Aid training certificate is required within the first two weeks of hire.

Responsibilities

• Complete Intakes and checkouts for residents entering or leaving the facility.
• Document shift observations/activities in log procedures.
• Maintain client census and database records with accuracy.
• Work closely with residents to ensure effective communication with staff.
• Promote safety, policies, and program rules for residents.
• Provide crisis intervention and conflict management as needed.
• Conduct hourly rounds, inspections and overnight checks when applicable.
• Assist with laundry, room prep, and housekeeping duties as needed.
• Report emergencies or incidents to supervisor per guidelines.
• Attend staff meetings and trainings as assigned.

Skills

Interpersonal communication

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Make a difference in a family’s life!VOA Upstate New York continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient livesResident AssistantPart Time, Multiple Schedules AvailableJOB SUMMARYThe Resident Assistant is responsible for facilitating program activities, ensuring Volunteers of America of Upstate New York’s philosophy and practices are carried out in all areas of client care in conformance with US Probation, DHS, OTDA, HUD, and other relevant programmatic contracts.JOB DUTIES AND RESPONSIBIITIESComplete Intakes and checkouts in accordance with program procedures for residents entering or leaving the facilityThoroughly document any shift or client observations/activities as outlined per communication log proceduresMaintains record-keeping responsibilities including client census and database system.Works closely with residents to assure effective communication between residents and program staffHelps residents understand and follow policies and program rulesPromotes the protection and safety of residents, staff and site including ensuring rounds are completed and cameras are monitored.Provides crisis intervention and conflict management to residents.Conducts hourly rounds, inspections and overnight visual checks (if working the overnight shift) to ensure presence of residents.Performs laundry, room preparation, and housekeeping tasks, if neededReports any issues or concerns to supervisor in accordance with divisional guidelinesEnsures the accuracy of records and logs in accordance with regulatory and agency guidelines.Responsible for completing all duties and responsibilities of the RA role while on shiftNotifies Supervision of any emergency situations immediately.Reports to Supervision any serious incidents or violations.Visually verify presence of all clients as well as ensuring accurate documentation of the presence of all residents by completing sign in/out sheets.Maintains safety and organization cleanliness of residence during shiftActs as a liaison with residents, outside agencies and staff within Volunteers of America of Western New York, Inc. guidelinesAttend staff meetings and trainings as assignedEXPERIENCE AND EDUCATION QUALIFICATIONSHigh School diploma or GED equivalent requiredOne year previous experience in Human Service, Residential, Security or equivalent combination of education and experienceStrong interpersonal communication skillsProficient in Microsoft OfficeCurrent Red Cross First Aid training certificate is required within the first two weeks of hire unless otherwise indicatedVOA provides comprehensive benefits for eligible employees including:Competitive PayPaid Time OffHealth, Dental, Vision InsuranceCompany Paid Life & LTD Insurance403(b), & more!All qualified applicants will be afforded equal employment opportunity and will be considered for employment without regard to race, creed, color, national origin, sex, sexual orientation, gender identity, age disability, protected veteran status, or marital status.