Shelter Programs Director - Emergency Shelter & Outreach

Shelter House, Inc

Fort Belvoir (VA)

On-site

USD 78,000 - 84,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with 4% employer match

13 paid holidays + 2 floating holidays

Birthday off

Job summary

Shelter House in Fort Belvoir, Virginia, seeks a Program Director to oversee Kennedy Emergency Shelter operations, including Hypothermia Shelter, Drop-In, and Outreach programs. You will lead a dynamic leadership team and partner with Fairfax County and community organizations to advance the Ten-Year Plan to End Homelessness.

The role requires a Bachelor's in Human Services or related field with 4+ years of progressive leadership; Master’s preferred.

Qualifications

Bachelor's degree in Human Services or related field, or equivalent combination of education and experience.
Four or more years of progressive leadership, program management, and staff supervision experience.
Strong customer service, communication, team building, and leadership.
Strong written and verbal communication skills.
Valid driver's license.
Willingness to work evenings and weekends as needed.

Responsibilities

Provide leadership and oversight for Emergency Shelter, Hypothermia, Drop-In, and Outreach programs.
Actively participate in Continuum of Care (CoC) meetings to strengthen community partnerships and support Fairfax County's Ten-Year Plan to Prevent and End Homelessness.
Supervise the Assistant Director of Programs (ADP), Assistant Director of Shelter Operations (ADSO), Kitchen Manager, and Custodian, ensuring continuity of operations during vacancies or staff absences. Supervise interns as needed
Support the ADP in implementing strengths-based, trauma-informed, and solution-focused case management practices while assisting with complex cases and crisis intervention
Ensure compliance with Fairfax County HMIS requirements and monitor the quality, accuracy, and completion of client documentation
Support the ADSO in maintaining a safe, housing-focused residential environment and overseeing facility and vehicle maintenance
Coordinate staffing and operational needs during weather events, emergencies, and other critical incidents
Ensure all services comply with agency philosophy, evidence-based practices, grant requirements, contracts, and applicable federal, state, and local regulations
Develop and maintain internal policies, procedures, and workflows aligned with Shelter House standards and funder expectations
Oversee customer satisfaction surveys and incorporate participant feedback into program improvements
Facilitate client appeals related to extensions, discharges, and other program decisions
Partner with Data Program staff to ensure compliance with reporting requirements, conduct file audits, and prepare reports for quality assurance and contractual obligations
Collaborate with the Finance Department to manage program budgets and ensure effective use of resources
Deliver presentations and represent Shelter House at community events and meetings as requested by the Development or Executive Teams
Partner with the Community Coordinator to communicate program needs, track in-kind donations, and strengthen community relationships and donor engagement
Participate in an on-call rotation and support staff during crises, emergencies, and staffing shortages
Model Shelter House core values of iC.A.R.E.
Perform other duties as assigned