Shelter Program Director

tsainternal; St. Louis (MO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Paid holidays

Sick & personal days

Health insurance

Life insurance

Voluntary life

Pension fund

Long-term disability

403b

Aflac products

Short-term disability

Job summary

Family Haven Shelter in St. Louis, MO is seeking a Program Director to provide strategic leadership and oversee daily shelter operations, staff, and policy development.

The Director will ensure trauma-informed care, quality assurance, and compliance, while coordinating with funders and partners to serve residents and sustain 24/7 coverage.

Requires Master’s in Social Work, 3+ years in residential services and 3+ years supervisory experience; proficiency with computer applications; confidentiality.

Qualifications

• Master’s degree in Social Work or related field.
• Minimum of three (3) years’ experience in residential services.
• Three (3) years’ supervisory experience.
• Proficiency in computer applications.
• Ability to manage multiple projects independently and uphold confidentiality.

Responsibilities

• Direct and develop shelter programs including Emergency Shelter, Transitional Housing, Permanent Supportive Housing.
• Monitor program goals and contractual obligations, implementing strategies for goal attainment and compliance.
• Oversee support services, activities, classes, and advocacy efforts for shelter residents.
• Liaise with funders for compliance and participate in reviews and evaluations.
• Ensure dignity in service delivery through trauma-informed care and strength-based case management.
• Maintain high standards with quality assurance measures and compliance with shelter policies and practices.
• Address emerging needs of shelter guests, emphasizing housing and economic justice.
• Provide de-escalation, crisis intervention, and conflict mediation as needed.
• Supervise Residential Services Supervisor, Residential Life Supervisor, and Residential Youth Coordinator.
• Plan and facilitate regular training and development for staff and stakeholders.
• Manage hiring, onboarding, training, supervision, and evaluation of shelter program staff.
• Ensure accurate data collection and reporting in management systems.
• Coordinate and submit statistical reports as required for contracts and quality assurance.
• Attend relevant meetings and serve on committees.
• Collaborate with organizations serving shelter guests and maintain records of partnerships.
• Conduct occasional community outreach activities.
• Assist Shelter Administrator in budget development and management.
• Conduct facility tours and participate in seasonal and emergency disaster response training.
• Maintain confidentiality and adhere to Safe From Harm guidelines.
• Foster positive relationships within the organization and community.

Skills

Staff supervision

Program administration

Policy development

Communication

Data reporting

Education

Master’s degree in Social Work or related field

Tools

Computer applications

Job description

Family Haven Shelter is seeking a Program Director.

The Family Haven facility is located at 10740 West Page Ave., in St. Louis, MO. The starting salary for this position is $77,250.00 annually.

Job Objective: The Shelter Program Director provides strategic leadership and oversight for the daily operations of our Family Haven facility's shelter programs. This includes managing staff, developing policies, ensuring programmatic compliance, and advancing the mission of The Salvation Army. The Director will integrate best practices and support services to meet the needs of shelter residents, ensuring continuous 24/7/365 coverage.

Essential Duties:

A complete job description will be provided at the time of interview or upon request.

1. Program Administration:

   • Direct and develop shelter programs including Emergency Shelter, Transitional Housing, Permanent Supportive Housing, and more.
   • Monitor program goals and contractual obligations, implementing strategies for goal attainment and compliance.
   • Oversee support services, activities, classes, and advocacy efforts for shelter residents.
   • Liaise with funders for compliance and participate in reviews and evaluations.

2. Philosophy of Care Implementation:

   • Ensure dignity in service delivery through best-practice models like trauma-informed care and strength-based case management.
   • Maintain high standards with quality assurance measures and compliance with shelter policies and practices.
   • Address emerging needs of shelter guests, emphasizing housing and economic justice.
   • Provide de-escalation, crisis intervention, and conflict mediation as needed.

3. Supervision:

   • Supervise Residential Services Supervisor, Residential Life Supervisor, and Residential Youth Coordinator.
   • Ensure adequate staffing coverage, including after-hours and on-call support.
   • Plan and facilitate regular training and development for staff and stakeholders.
   • Manage hiring, onboarding, training, supervision, and evaluation of shelter program staff.

4. Data & Reporting:

   • Ensure accurate data collection and reporting in management systems.
   • Coordinate and submit statistical reports as required for contracts and quality assurance.

5. Community Engagement & Outreach:

   • Attend relevant meetings and serve on committees.
   • Collaborate with organizations serving shelter guests and maintain records of partnerships.
   • Conduct occasional community outreach activities.

6. Additional Responsibilities:

   • Assist Shelter Administrator in budget development and management.
   • Conduct facility tours and participate in seasonal and emergency disaster response training.
   • Maintain confidentiality and adhere to Safe From Harm guidelines.
   • Foster positive relationships within the organization and community

Knowledge and Abilities:

• Deep understanding of homelessness issues and residential facility operations.
• Proficiency in program monitoring, evaluation, and community services.
• Strong management, supervision, and problem-solving skills.
• Excellent communication and organizational abilities.

Minimum Qualifications:

• Master’s degree in Social Work or related field.
• Minimum of three (3) years’ experience in residential services.
• Three (3) years’ supervisory experience.
• Proficiency in computer applications.
• Ability to manage multiple projects independently and uphold confidentiality.

Who are we?

https://www.salvationarmyusa.org/

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. It's message is based on the Bible. It's ministry is motivated by the love of God. It's mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Fair Chance Hire

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Benefits

• 14 days paid holidays
• Sick time, personal days, and a floating holiday
• Health, Dental, Vision, and Hearing insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Pension Fund
• Long Term Disability with buyup option
• Voluntary Retirement Fund (403b)
• Voluntary Aflac products
• Voluntary Short-term Disability
• Other elective benefits