Shelter Operations & Animal Care Supervisor

City of Leadville; Leadville (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Leadville is seeking a versatile Shelter Administrator support role to oversee adoption, intake, and surrender processes, ensuring accurate records and compassionate service.

The position involves coordinating veterinary visits, volunteer training, and public outreach while maintaining compliance with local regulations and reporting requirements. Staffing coverage and social media updates are also part of the duties.

Responsibilities

• Adoption, Intake, and Surrender Support
• Oversee animal intake and surrender processes, ensuring accurate documentation and identification
• Schedule surrender appointments and coordinate intake logistics
• Accurately enter reference numbers and animal data into all required systems and physical records
• Assist with review, approval, or denial of adoption applications as requested
• Actively support adoption, foster, and surrender programs
• Customer Service and Public Communication
• Provide excellent customer service to shelter visitors, adopters, volunteers, and community members
• Serve as a primary point of contact for the public when management staff are unavailable
• Respond to phone calls, emails, and in-person inquiries; provide accurate information and referrals
• Assist with shelter tours, public education, and community outreach
• Update shelter social media accounts and respond to public inquiries as assigned
• Inventory and Supply Management
• Monitor office and shelter supply levels to ensure availability and operational readiness
• Coordinate ordering and inventory control with shelter management
• Veterinary Coordination
• Schedule and transport animals to veterinary appointments as needed
• Ensure all required documentation accompanies animals to veterinary visits
• Accurately enter, scan, and file veterinary records and medical documentation
• Staff, Volunteer, and Community Service Support Animal Care Supervisor
• Assist with staff training and implementation of training checklists
• Approve and document staff skill demonstrations as requested
• Recruit, onboard, train, and support volunteers, foster caregivers, and community service members
• Coordinate schedules and assignments for volunteers and community service workers
• Shelter Operations Support
• Provide coverage for kennel and shelter technicians as needed, including cleaning, feeding, and medicating animals
• Assist with monitoring sick, injured, quarantined, or behaviorally challenged animals
• Support shelter sanitation and disease prevention efforts
• Compliance, Reporting, and Events
• Support compliance with local, state, and federal regulations and animal welfare best practices
• Prepare and submit operational, statistical, and financial reports as requested
• Assist with planning, promoting, and executing shelter events, outreach efforts, and fundraising activities
• Act as one of the primary points of contact for the public, responding to inquiries and providing information about shelter programs and services when the Shelter Administrator is occupied or otherwise unavailable
• Update social media as needed
• Ensure excellent customer service for shelter visitors and adopters
• Inventory and Supplies Management
• Manage and monitor office and shelter supplies and equipment ensuring they are readily available and in working condition
• Coordinate inventory and ordering of supplies with the Shelter Administrator
• Veterinary Visits
• Schedule and transport animals to vet visits as needed
• Staff Training and Development
• Work with the Shelter Administrator to implement training checklists for staff
• Check in with Shelter Administrator prior to training staff to ensure proper protocol and communication
• Foster, Volunteer, and Community Service Training
• Recruit train and manage volunteers
• Cover Shifts
• Assist in cleanings when kennel or shelter technicians call out sick
• Emergencies, After Hours, and Weekend Operations
• Assist with emergency response, cruelty case intake coordination, and after-hours or weekend operations as assigned
• Assist in marketing and promoting shelter programs and events
• Timesheets
• Assist the Shelter Administrator by printing timesheets for the Friday staff
• Perform related work and support for the Leadville Lake County Animal Shelter as required and assigned

Job description

City of Leadville is seeking a versatile Shelter Administrator support role to oversee adoption, intake, and surrender processes, ensuring accurate records and compassionate service.

The position involves coordinating veterinary visits, volunteer training, and public outreach while maintaining compliance with local regulations and reporting requirements. Staffing coverage and social media updates are also part of the duties.