Shelter Medicine Assistant Level One

Atlanta Humane Society And Society; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Atlanta Humane Society is seeking a Shelter Medicine Assistant Level One to support veterinary staff with medical exams, vaccinations, and behavior assessments at the West Midtown campus in Atlanta. You will help manage intake, maintain PetPoint records, and provide humane care and customer service to animals and visitors.

The role requires a high school diploma or GED and at least six months of customer service experience, with preference for shelter or veterinary setting experience.

Qualifications

• High school diploma or GED required.
• Six months of customer service experience preferred.
• Experience in animal shelter or veterinary settings preferred.

Responsibilities

• Provide humane care and handling of shelter animals.
• Assist veterinarian with exams and vaccinations.
• Perform intake counseling and data entry in PetPoint.
• Record tests and maintain accurate animal records.
• Administer medications and monitor health.
• Ensure clean, safe housing and sanitation.
• Support staff and volunteers to achieve goals.
• Assist with euthanasia procedures as needed.
• Maintain drug logs and follow safety rules.
• Provide quality customer service to visitors.

Skills

Interpersonal skills

Communication (oral/written)

Customer service

Teamwork

Animal welfare passion

Education

High school diploma or GED

Tools

PetPoint

Job description

Job DetailsJob Location: West Midtown - Atlanta, GA 30318Position Type: Full TimeEducation Level: NoneTravel Percentage: NoneJob Shift: DayJob Category: Veterinary ServicesThe Shelter Medicine Assistant Level One assesses animals for signs of health and behavioral issues by completing medical exams and behavioral assessments upon intake. They monitor animals for signs of illness, administer medications and vaccinations, and create and maintain animal records using PetPoint software system. They provide humane care for sheltered animals by feeding and caring for animals, providing enrichment, and cleaning and sanitizing animal housing. They provide quality animal care and customer service in accordance with Atlanta Humane Society's mission, goals, and philosophy.

Duties & Responsibilities

• Provide constant humane care and handling of the animals, in accordance with AHS established best practices policies, including adequate food and water, clean housing, and medical care
• Assist veterinarian in physical exam which may include administering vaccinations, drawing blood, subcutaneous fluids and other medical duties as needed and assigned by veterinarian
• Provides intake counseling, intake exams, behavior assessments and Petpoint data entry at time of intake
• Accurately perform diagnostic tests as needed, including but not limited to fecal flotation, ELISA tests (parvovirus, heartworm, FeLV/FIV), and Woods lamp evaluation
• Maintain accurate and up to date animal records in Petpoint database
• Administer medications daily as prescribed by veterinarian
• Monitor health and wellness of all animals
• Report any signs of illness or behavioral problems to Shelter Medicine Manager
• Work closely with department staff and volunteers to accomplish AHS goals
• Complete all steps in the owner surrender appointment process in Petpoint database
• Clean and sanitize all animal housing and equipment to minimize the spread of disease
• Conduct routine spot cleaning throughout the day to maintain a clean and safe environment for the animals
• Report any damaged equipment or need for repair to manager on duty
• Ensure quality customer service to patrons who visit or call AHS
• Assist and perform all components of animal euthanasia, as needed, in a humane manner in accordance with all AHS guidelines
• Maintain all necessary documentation of drug logs
• Adhere to all safety procedures at all times
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• Minimum six months previous customer service experience in an office or retail business setting
• Minimum of six months experience in a similar capacity in an animal shelter, veterinary hospital or clinic preferred
• Computer literate in a Windows environment; PetPoint experience preferred
• Must be able to communicate with and work well with a diverse clientele, different races, ethnicities, faiths, sexual orientations, income levels etc.
• Must be able to set aside personal judgement for the betterment of client and animals
• Obtain certificate as certified euthanasia technician within 12 months of hire
• Requires humane handling of animals and the safe handling of cleaning supplies, chemicals, and equipment in compliance with safety rules and in accordance with SDS rules required
• Ability to utilize effective problem solving/decision making skills
• Ability to communicate effectively both verbally and written
• Excellent interpersonal skills
• Desire to work with animals and people
• Handle agency funds in accordance with established verbal and written agency guidelines
• Ability to work in a team environment, strong customer service background, ability to multi-task, and ability to work in high stress environment
• Works in a high noise level area
• Physical efforts require constant bending, stooping, and lifting up to 50 lbs. with reasonable accommodation