Animal Welfare Specialist

Remedy; Atlanta, Northern (GA, KY); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Remedy in Atlanta, GA seeks an entry-level Adoption Support role to assist customers, process adoptions, and maintain accurate animal records. You will provide adoption information, assist with paperwork, and help coordinate care with veterinary teams.

Ideal candidates have a short track record in customer service, strong communication, teamwork, and the ability to multitask in a fast-paced shelter environment. This on-site role supports volunteers and ensures a welcoming experience for clients.

Qualifications

• Six months customer service experience in an office or retail setting preferred.
• Six months experience in an animal shelter, veterinary hospital or clinic preferred.
• Computer literacy in Windows required.
• Excellent interpersonal and communication skills.
• Ability to multi-task in a high-stress environment.

Responsibilities

• Provide customers with adoption information and guidance.
• Complete adoption paperwork and generate receipts.
• Maintain animal records in the animal management database.
• Collaborate with other departments to achieve goals.
• Maintain a clean front counter and counseling rooms at all times.
• Support travel to other AHS locations and departments.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Problem solving

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Windows

Job description

Job DetailsLevel: EntryJob Location: West Midtown - Atlanta, GA 30318Position Type: Full-Time/Part-TimeEducation Level: NoneTravel Percentage: NoneJob Shift: DayJob Category: Other

• Provide animals with adequate food, water, exercise, and daily emotional enrichment
• Observe, record, and report on animal health and behavior
• Maintain animal care records to ensure proper feeding and medicating, and ensure animals receive timely attention from a veterinarian as needed
• Handle animals in a humane manner according to established safety policies and procedures
• Clean and sanitize animal habitats according to the AHS cleaning and disease control protocols
• Maintain a clean and safe environment for the animals and the public
• Report building and equipment maintenance concerns promptly
• Stocking food and supplies, laundry, and dishes as assigned
• Provide the highest quality of customer service to clients and visitors
• Collaborates with other departments to accomplish departmental and organizational goals
• Council potential adopters, following AHS guidelines
• Promote a culture of teamwork, positivity, and provide aid to other staff and volunteers
• Provide customers with organizationally approved content such as basic medical information, behavior profiles, breed information, and adoption package benefits to help clients make good choices.
• Complete adoption paperwork, generate receipts, and maintain animal records in animal management database
• Maintain office, front counter, and counseling rooms in a clean and professional manner at all times
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• Six months previous customer service experience in an office or retail business setting preferred
• Six months experience in a similar capacity in an animal shelter, veterinary hospital or clinic preferred
• Computer literate in a Windows environment required
• Knowledge of animal diseases, medications and treatment protocols preferred
• Ability to utilize effective problem solving/decision making skills
• Ability to communicate effectively, both orally and in writing
• Excellent interpersonal skills
• Desire to work with animals and people
• Knowledge of animal diseases, medications and treatment protocols preferred
• Experience in handling/reconciling funds preferred
• Willingness to travel and provide program support to other AHS locations and departments
• Ability to work in a team environment
• Ability to multi-task and handle a high stress, emotional environment
• Must be able to set aside personal judgement for the betterment of the client and the animals
• Must be able to communicate with and work well with a diverse clientele, different races, ethnicities, faiths, sexual orientations, income levels, etc.

Working Conditions

• Requires humane handling of animals and safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rules
• Ability to lift, pull or push up to 50 lbs. with reasonable accommodations
• Required to follow AHS uniform policy
• Works in a high noise level area
• Physical efforts require constant bending, stooping and standing
• Safety procedures must be adhered to without exception
• Exposure to dogs and cats of all sizes and varying degrees of behavior and/or medical conditions
• Exposure to animal waste and common allergens