Shelter Medical Assistant - New York, NY

Best Friends Animal Society; New York (NY); On-site; USD 33,000 - 34,000; Full time

Job summary

Best Friends Animal Society in New York is seeking Veterinary Specialists to deliver high quality medical care within our lifesaving and veterinary programs. They assist veterinarians and perform daily medical activities with urgency to support the no-kill mission.

Specialists may take on intensive assignments in a specific program based on needs. Senior Specialists will have increased responsibilities and on-the-spot decision-making capabilities to accomplish tasks, while maintaining a

Qualifications

• AVMA-accredited veterinary technician certification preferred.
• Minimum two years of veterinary medicine experience.
• Bilingual or multilingual skills preferred.
• Customer-centric approach when engaging adopters, partners, visitors, volunteers, and colleagues.
• Ability to work with dogs and cats, including those with health/behavior concerns.
• Strong interpersonal, team, and professional communication skills.
• Well-developed organization to juggle multiple tasks.
• Proficiency with MS Office and shelter software.

Responsibilities

• Demonstrate kindness and respect for all people and animals in daily tasks.
• Perform basic medical care under veterinarian supervision; injections, blood draws, vaccinations, and fluids.
• Maintain clean, disinfected workspace and accurate medical records.
• Support volunteers and foster parents, assisting with aftercare and emergency communication.
• Provide basic animal care including feeding, walking, and socialization.
• Deliver excellent customer service and communicate program information.
• Collaborate with team to achieve lifesaving goals; follow policies and procedures.
• Maintain safety practices and report unsafe conditions.

Skills

Bilingual

Customer-centric

Interpersonal skills

Organizational skills

Problem solving

Microsoft Office

Shelter software familiarity

Education

AVMA accredited vet tech certification (preferred)

Tools

Microsoft Office

Shelter software

Job description

Location: 307 W Broadway, New York, NY 11206

Hiring Range: $24 - $25 per hour, depending on experience, plus great benefits!

Summary:

Veterinary Specialists provide high quality medical care for animals in Best Friends lifesaving and veterinary programs. They are responsible for daily medical activities and supporting Best Friends veterinarians. Veterinary Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. Specialists may receive intensive assignments in a particular program, based on organizational needs. Senior Specialists have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish tasks.

Essential Duties and Responsibilities:

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
• Perform basic medical care including but not limited to intravenous injections, blood draws, medicating, vaccinating, subcutaneous fluids, catheter placement, and microchipping under the direction of a veterinarian; have a comprehensive knowledge of sterile techniques, basic knowledge of surgical instruments, and general pharmacology, anesthesia monitoring, surgical induction and recovery; skilled understanding of humane restraint for medical procedures and emergency stabilization procedures.
• Maintain a clean and disinfected working environment, maintain controlled substances logs, accurately enter, and maintain patient and client medical data.
• Support, empower and enable volunteers and foster parents with the goal of utilizing volunteers to expand Best Friends lifesaving capacity; assist with client communications including aftercare and emergency support.
• Provide basic care such as feeding, cleaning, walking, and socialization for animals temporarily housed or transported within Lifesaving Center vehicles, buildings, or facilities.
• Deliver superior customer service; communicate (or develop communications) about and maintain knowledge of Best Friends and community partner programs.
• Work collaboratively with Best Friends' team members in all areas of operations to achieve lifesaving goals; follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.
• Maintain a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and communicating to leadership about unsafe practices and conditions.

Skills and Experience:

• Some formal education from an AVMA accredited veterinary technician certification program preferred but not required.
• A minimum of two years working experience in veterinary medicine setting or equivalent work experience in an animal welfare or nonprofit setting.
• Bilingual or multi-lingual skills preferred but not required.
• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.
• Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
• Abilityto work in a fast-paced environment withwell-developedorganization skillsto juggle multiple competing tasks and demands.
• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software,or desire to learn.

Physical Requirements:

• Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
• Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
• Valid driver's license, meeting Best Friends Animal Society's driver qualification standards; ability to travel, including overnight stays, when needed.
• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.