Shelter Case Manager – Serving Women and Families

Cathedral Center; Milwaukee (WI); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Free unlimited online mental health co

100% Paid Long-term Disability andLife

Health, Dental & Vision Insurance

Paid Vacation

Personal Time

Holidays

Tuition Reimbursement

403(b) Retirement Plan

Job summary

The Cathedral Center is seeking a Shelter Case Manager to support women and families during emergency shelter stays in Milwaukee, focusing on housing, income, health and wellbeing goals. You will perform assessments, develop case plans, and coordinate with community resources to help clients move into stable housing.

Responsibilities include crisis intervention, data entry, reporting, and collaboration with partner agencies.

Qualifications

• Bachelor’s degree in counseling, social work or related areas with emphasis on family systems theory, trauma informed care or families in poverty
• Experience serving individuals suffering from addictions, mental illness and/or poverty and homelessness
• Effective skill in use of Excel, Word and other Microsoft applications, as well as comfort in learning an internet-based case management program needed
• Fluency in written and spoken English

Responsibilities

• Provide comprehensive assessments, case planning and follow up services to women and families experiencing housing crises and homelessness
• Crisis intervention and problem solving among client’s personal supports and networks
• Facilitate individual, family and group short term supportive sessions to assist clients in achievement of goals for independence and utilizing community resources effectively
• Maintain accurate, confidential, professional and up to date documentation of all client services
• Attend and participate in weekly staff meetings and client reviews
• Collaborate with partner agencies and participate in community meetings relative to the homeless provider network

Skills

Fluency in English

Bilingual English/Spanish

MS Office (Excel, Word)

Education

Bachelor’s degree in counseling, social work or related fields with emphasis on family systems, trauma-informed care

Tools

Excel

Word

Job description

Job Summary

Under the supervision of the Case Manager Supervisor, the Shelter Case Manager will provide services to women and families experiencing homelessness or housing crises during their shelter stay, transitioning their support to the community as guests move to housing, as needed. While in shelter, case managers conduct comprehensive assessments and support guests to create and pursue goals to increase income, secure safe housing and attend to health and well-being. Follow up services support those who will benefit from short term support once placed into independent housing. The Cathedral Center utilizes a strength-based approach and our Flexible Housing approach, participating in our community’s Coordinated Entry System. This job is fast-paced, and no two days are alike, but the joy experienced when a client moves into their own home never changes.

What You’ll Get

• Salary Range: $44,000 – $52,000
• FREE unlimited online mental health coaching & counseling
• 100% Paid Long-term Disability and Life Insurance
• Health, Dental & Vision Insurance
• 24 hours of Personal Time
• 2 weeks Paid Vacation
• Employee Assistance Program unlimited online support & 3 in person visits
• 8 Paid Holidays
• 12 Sick Days Annually
• Mileage Reimbursement
• Paid Parking Downtown Milwaukee
• Supported growth & training opportunities
• Tuition Reimbursement after One Year
• 403(b) Retirement Plan

Specific Job Duties

1. Primary services are provided to women and families with children who are literally homeless and in need of an emergency shelter stay.
2. Using strength based and family systems approaches, provide comprehensive assessments, case planning and follow up services to women and families experiencing housing crises and homelessness in a compassionate and dignified manner.
3. Crisis intervention and problem solving among client’s personal supports and networks.
4. Facilitate individual, family and group short term supportive sessions to assist clients in achievement of goals for independence and utilizing community resources effectively.
5. Participate in data entry and maintenance; complete annual training requirements for Homelessness Management Information System.
6. Maintain accurate, confidential, professional and up to date documentation (electronic and hard copy) of all client services.
7. Attend and participate in weekly staff meetings and client reviews.
8. Actively participate in community meetings and consortiums relative to the homeless provider network, collaborating effectively with coordinating service delivery.
9. Assist with program development, evaluation and planning.
10. Work collaboratively, effectively and professionally with Cathedral Center partner agencies, representing the Center and partner agencies in a professional and dignified manner.
11. Maintain up to date knowledge base of community resources, ensuring effective and appropriate linkages.
12. Other duties as may be assigned by the Case Manager Supervisor, Director of Programs or the Executive Director.

Essential Skills and Qualifications

Must be able to prioritize – meeting urgent and on-going client needs, compiling data, and focusing on long term goals for the agency, while remaining true to Cathedral Center’s mission to provide a safe environment for women and families, while working to end homelessness one life at a time.

Candidates must have

• Bachelor’s degree in counseling, social work or related areas with an emphasis on family systems theory, trauma informed care or families in poverty
• Experience serving individuals suffering from addictions, mental illness and/or poverty and homelessness.
• Effective skill in use of EXCEL, Word and other Microsoft applications, as well as comfort in learning an internet-based case management program needed.
• Fluency in written and spoken English.

The ideal candidate will have

• Clinical supervision in Social Work and Wisconsin Provider licensure is available, though individuals with valid Wisconsin professional licensure would be ideal and preferred.
• Valid Wisconsin driver’s license and access to reliable transportation.
• Bilingual skills (English/Spanish) a plus.

Some evening and weekend hours will be required. The Cathedral Center is a mission focused organization, seeking individuals to join our team who understand the importance of collaboration and mission and are excited to grow with us. We offer competitive salary and benefits, including 85-90% employer paid health and dental insurance, paid long term disability and life insurance, as well as 2 weeks of vacation, in addition to paid sick, personal and holiday time off.

This position is open to all qualified internal and external candidates. Internal candidates must have reached six months of continuous employment at the time of application. Candidate must be able to sit, stand, stoop and walk for extended periods of time and be able to lift 15 pounds. All staff at The Cathedral Center are expected to work effectively both independently and in a team environment, and to become familiar with and utilize a trauma-informed approach.

Full disclosure of past residency at Cathedral Center is required before a candidate can be considered for this position. Candidates for all paid and volunteer positions at The Cathedral Center must have been separated from services here for at least one year.

All candidates for any paid or volunteer positions at The Cathedral Center must be willing to have a background check conducted prior to finalizing employment.