Shelter Case Manager

hopeofeastcentralillinois; Charleston (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

hopeofeastcentralillinois is looking for a Shelter Case Manager for their location in Charleston, Illinois. This full-time role requires covering the crisis hotline and providing case management and advocacy for shelter clients and their dependent children.

Ideal candidates should have a Bachelor’s Degree, excellent communication skills, and be capable of handling crisis situations. Responsibilities include documenting client interactions, assisting with fundraising, and ensuring client safety through effective management.

Qualifications

• Bachelor’s Degree preferred.
• Must have excellent verbal and written communication skills.
• Reliable transportation and valid driver's license preferred.

Responsibilities

• Cover Crisis Hotline.
• Complete intakes and orientation for clients arriving in shelter.
• Document all interactions with clients and crisis calls.
• Assist with fundraising activities.
• Provide advocacy and referrals for clients.

Skills

Crisis management

Advocacy

Verbal communication

Written communication

Education

Bachelor’s Degree

Job description

Come join our team as a Shelter Case Manager! This is a full-time position, from 2pm-10pm, Monday-Friday.

Job Description: Exempt. Full-time position. Position is primarily responsible for advocacy, case management and counseling for shelter clients and their dependent children.

Responsibilities

1. Cover Crisis Hotline
2. Complete intakes and orientation for clients arriving in shelter
3. Establish safety plans with clients and review periodically
4. Establish goal plans with clients and assist them in obtaining and updating those goals
5. Document all interactions with clients, crisis calls, etc.
6. Provide limited transportation for both shelter and transitional housing clients.
7. Conduct house meetings as needed
8. Complete room checks as needed
9. Provide advocacy and referrals for clients as needed
10. Implement and monitor shelter policies and procedures to assure client safety
11. Report all emergencies to supervisor
12. Inform Supervisor of Shelter Operations of food supplies and inventory
13. Assist with fundraisers
14. Office duties such as filing, answering phones, and greeting the public
15. Report maintenance problems to supervisor
16. Update and keep copies as needed of current forms for shelter
17. Update and keep inventory of donations
18. Participate in the on call rotation except shift 4-12 is excluded
19. Participate in shelter housekeeping, maintenance, office duties, etc.
20. Accurately document shift conditions, challenges and anticipated questions in the staff log
21. Assist with training new staff
22. Other duties as assigned

Requirements

Bachelor’s Degree preferred. Must be responsible, mature, flexible, capable of handling crisis situations and willing to work with a wide variety of adults and their dependent children. 40 hour domestic violence training and successful completion of a background check required. Must have excellent verbal and written skills. Reliable transportation, valid driver’s license, and proof of auto insurance coverage preferred. The Shelter Case Manager must sign a confidentiality form indicating that the privacy of HOPE clients, staff and volunteers will be maintained.