Shelter Advocate - Womens Shelter

Union Gospel Mission Twin Cities; Saint Paul (MN); On-site; USD 26,000 - 28,000; Part time

Job summary

Union Gospel Mission Twin Cities (UGMTC) is seeking a part-time Shelter Advocate for the Women's Shelter in St. Paul, MN. The role supports Naomi Family Program operations, welcomes guests, handles registrations and fees, and provides information on available programs and policies.

The position emphasizes safety, confidentiality, and compassionate service to residents and staff. The role requires in-person customer service experience, a high school diploma or equivalent, and flexibility for

Qualifications

• High school diploma, GED, or equivalent work experience.
• In-person customer service experience.
• Experience working with individuals experiencing homelessness, poverty, or addiction preferred.
• Six months of work experience in a human service environment preferred.

Responsibilities

• Welcomes and signs guests in and out, and assists with forms and fee collection.
• Provides information about UGMTC programs and policies.
• Maintains accurate records and handles room assignments and vacancies.
• Monitors safety and security within residential areas and responds to emergencies.
• Assists case managers with events and activities and supports residents.
• Protects residents' confidentiality and upholds program policies.

Skills

Interpersonal communication

Customer service

Financial transactions

Organizational skills

Microsoft Office

Safety procedures

Confidentiality

Homeless services knowledge

De-escalation strategies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Shelter Advocate - Women's Shelter

FLSA: Non-Exempt

Job Status: Part - Time

Hours: 2:00pm - 10:00pm on Saturdays and Sundays (16 hours per week)

Location: St. Paul, MN

Reports To: Shelter Advocate Supervisor

Wage Range: $19.00 - $20.60 per hour

Union Gospel Mission Twin Cities (UGMTC) provides Christ-centered, life-changing pathways for all people experiencing homelessness, hunger and addiction.

Mission

To provide Christ-centered, life-changing pathways for all people who are experiencing homelessness, hunger and addiction.

Vision

To see all men, women and children healthy, whole and successful through Jesus Christ and the transforming power of the gospel.

Values

Faith, Compassion, Respect, Integrity, Excellence.

Position Summary

Under regular supervision, this role assures the efficient and smooth operations of the Naomi Family Program by welcoming and signing guests in and out, ensuring completion of forms, and collecting any fees. This role also provides information to guests about any of UGMTC’S programs, policies, and/or behavioral expectations.

Duties and Responsibilities

• Performs a broad range of administrative support functions, including answering and routing phone calls, greeting and directing visitors, volunteers, and resident guests, as well as completing routine office tasks such as data entry, mailings, and report generation.
• Provides information regarding all UGMTC programs including mental health and social worker services, and other needs residents may have.
• Collects, records, and processes fees for rooms and coordinates room vacancies.
• Enters guest and resident information into a database following relevant policies and procedures.
• Responds to security, health, and safety issues within the residential areas as well as any emergency situations.
• Monitors the building and grounds through camera systems as well as by walk-throughs to ensure safety of building and all entrances and exits.
• Documents and maintains accurate information about the activities of program participants.
• Assist case managers with special events and activities and other duties as needed.
• Supports the Christian values and ethics of UGMTC with residents, staff, volunteers, and the community.

Minimum Job Requirements

• High school diploma, GED, or equivalent work experience
• In-person customer service experience
• Experience working with individuals experiencing homelessness, poverty, or addiction (preferred)
• Six months of work experience in a human service environment (preferred)
• Ability to work flexible shifts, including holidays and weekends
• Requires a minimum of four shifts worked per month

Knowledge, Skills, And Abilities Required

• Well-developed interpersonal communication and customer service skills to work effectively with a team, as well as in a wide range of constituencies in a culturally diverse community
• Ability to manage financial transactions accurately and with integrity and honesty
• Expansive organizational and administrative skills with attention to detail
• Proficiently skilled with Microsoft Office applications to enter data, track, compile, and report on program statistics
• Ability to read, understand and follow safety and other instructions and procedures
• Ability to maintain residents’ confidentiality in accordance with all policies and applicable laws
• Committed to engaging with and serving the homeless community
• Familiar with conflict prevention, de-escalation, and resolution skills, training provided

Working Conditions and Physical Effort

• Work is performed in an emergency shelter/transitional housing environment and involves physical effort encountered in normal, everyday transitional residential environments and activities
• Must be able to lift to 20 pounds consistently, occasionally lifting more than 30 pounds
• Work requires pushing, pulling, reaching, crouching, depth perception, stooping, walking, twisting, carrying, and other physical activities

Our Mission is changing lives, and we want you to join us! See more about us at ugmtc.org.

Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian organization. Employees must understand and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook policy manual and guidelines set forth by the organization.