Shelter Admissions & Programs Manager

Valleyhumane; Bellevue (WA); On-site; USD 71,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k with employer match

Job summary

Seattle Humane in Bellevue, WA is seeking an Admissions Manager to oversee animal admissions, intake coordination for transfers and surrendered pets, and lead the Admissions team. You will work under the Senior Operations Manager to align department programs with budgetary goals and organizational mission.

The role emphasizes strategic intake planning, staff supervision, and cross-department collaboration to reduce lifesaving gaps while ensuring compliance and high-quality care.

Qualifications

• At least 2 years experience working in an animal welfare setting.
• At least 2 years of supervisory or managerial experience.
• Customer service experience required, particularly with clients in highly emotional and stressful situations.
• Knowledge of Trauma-informed care practices preferred.
• Previous experience supervising and/or training staff and volunteers required.
• Must have excellent oral communication skills.
• Must be able to write clearly and listen effectively.
• Must possess organizational and planning skills to determine work priorities and effectively manage a budget.
• Must have at least two years of employment in an animal shelter or related animal welfare experience.
• Experience with PetPoint preferred.
• Customer service experience highly preferred.

Responsibilities

• Provide strategic direction for intake procedures, pathway planning, and population diversity goals for transferred and surrendered pets.
• Monitor intake trends and oversee intake decisions.
• Collaborate with other Animal Care Managers to manage intake process.
• Provide data-driven insights and recommendations on animal populations.
• Directly supervise the Admissions Supervisor and Admissions Coordinators.
• Oversee hiring, training, scheduling and performance goals.
• Ensure compliance with safety, health, and labor regulations.
• Write or edit communications such as memos, newsletters, SOPs, and grants.
• Prepare department reports and budget requests.

Skills

Customer service

Supervisory experience

Communication skills

Organizational skills

Trauma-informed care knowledge

Staff training

Budget understanding

Problem solving

Job description

Seattle Humane in Bellevue, WA is seeking an Admissions Manager to oversee animal admissions, intake coordination for transfers and surrendered pets, and lead the Admissions team. You will work under the Senior Operations Manager to align department programs with budgetary goals and organizational mission.

The role emphasizes strategic intake planning, staff supervision, and cross-department collaboration to reduce lifesaving gaps while ensuring compliance and high-quality care.