Admissions Manager

Valleyhumane; Bellevue (WA); On-site; USD 71,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k with employer match

Job summary

Seattle Humane in Bellevue, WA is seeking an Admissions Manager to oversee animal admissions, intake coordination for transfers and surrendered pets, and lead the Admissions team. You will work under the Senior Operations Manager to align department programs with budgetary goals and organizational mission.

The role emphasizes strategic intake planning, staff supervision, and cross-department collaboration to reduce lifesaving gaps while ensuring compliance and high-quality care.

Qualifications

• At least 2 years experience working in an animal welfare setting.
• At least 2 years of supervisory or managerial experience.
• Customer service experience required, particularly with clients in highly emotional and stressful situations.
• Knowledge of Trauma-informed care practices preferred.
• Previous experience supervising and/or training staff and volunteers required.
• Must have excellent oral communication skills.
• Must be able to write clearly and listen effectively.
• Must possess organizational and planning skills to determine work priorities and effectively manage a budget.
• Must have at least two years of employment in an animal shelter or related animal welfare experience.
• Experience with PetPoint preferred.
• Customer service experience highly preferred.

Responsibilities

• Provide strategic direction for intake procedures, pathway planning, and population diversity goals for transferred and surrendered pets.
• Monitor intake trends and oversee intake decisions.
• Collaborate with other Animal Care Managers to manage intake process.
• Provide data-driven insights and recommendations on animal populations.
• Directly supervise the Admissions Supervisor and Admissions Coordinators.
• Oversee hiring, training, scheduling and performance goals.
• Ensure compliance with safety, health, and labor regulations.
• Write or edit communications such as memos, newsletters, SOPs, and grants.
• Prepare department reports and budget requests.

Skills

Customer service

Supervisory experience

Communication skills

Organizational skills

Trauma-informed care knowledge

Staff training

Budget understanding

Problem solving

Job description

BENEFITS:

• Health, dental, vision and more
• 3 weeks paid time off + 10 paid holidays
• 403b with employer match
• Check out our full list of benefits andperksHERE

Non-Exempt role - Starting Wage: $34.50-$37.00 / hour

POSITION SUMMARY:

TheAdmissionsManagerisresponsible forthe oversight ofanimal admissioninto Seattle Humane,whichincludes the coordination of transferring in animals for adoptionfor other animal welfareorganizationsandtheintake of surrenderedpets from the public.Efforts are focusedonbeing a resource for adoptable pets in our community who are unable to stay with their family,ondecreasinglifesaving gaps,and buildingreliable incomingsources of petsfor our adopters.TheAdmissionsManagerworks under the direction of theSenior Operations Manager; Admissions and Behaviortodeliverthe department’s budgetary and strategic goals.They play a lead role in developing, implementing, and evaluating department programs and services.TheAdmissionsManager provides leadership, supports the mission,goalsand philosophy of Seattle Humane.

KEY OR ESSENTIAL FUNCTIONS:

• In conjunction with Senior OperationsManager;Admissionsand Behavior provide strategic direction for intake procedures, pathway planning, and population diversity goalsfor transferred and surrendered pets
• Monitor intake trends and provide feedback andoversightregardingintake decisions.
• Workin collaboration withother Animal Care Managersin managing the intake process, including animal population and capacity planning, ensuring smooth operations.
• Participate in discussionsregardingcurrent animal populations, providing insights, data, and recommendations as needed.
• Directly supervise the AdmissionsSupervisor
• Work with AdmissionsSupervisor to supervise AdmissionsCoordinators, including hiring, training, scheduling, settingperformance goals
• Maintain department compliance with any safety,healthand labor regulations
• Function as Volunteer Caption forAdmissionsVolunteers
• Collaborate daily with other Operations departments to address interdepartmental needs and animal cases.
• Writeor edit communication whenappropriate, such as, but not limited to, memos, newsletters, SOPs, and grants for operational needs
• Prepare andsubmitdepartment reports and/or other data as requested, including, but not limited to, monthly statistics, board reports, and grant/fund tracking documentation
• Submit department budget requests;followestablished annual budget amounts for assigned department accounts.
• Other duties as assigned

Secondary Responsibilities:

• Promote a positive and cooperative work environment, fostering mutual respect and open communication.
• Continuouslycontributeto the improvement of shelter services, programs, and workplace conditions byparticipatingin meetings and offering ideas.
• Ensuretimelyreporting of health, safety, or behavior concerns tomaintaina secure and well-functioning department.

Supervisory Responsibility:

• Directly supervise the AdmissionsSupervisor and indirectly theAdmissionsCoordinators through leadership to all team members and volunteers. Foster an environment of support, growth, and accountability.

COMMUNICATIONS/INTERPERSONAL CONTACT:

• Regular communication withSenior Operations Manager; Admissions and Behaviorregardingconcerns, ideas, and updates
• Daily close collaboration and communication with other Operations departmentsregardinginterdepartmental concerns and needs, as well as animal cases
• Daily communication with all staff and volunteers in person, or through email, written procedures, memos, or direct mail
• Regular contact with clients in person, or through telephone,emailor direct mail
• Regular contact with other animal welfare agencies
• May act as representative of Seattle Humane for donor and media events

COMPLEXITY:

A high degree of independent judgment isrequired. The nature of the job will vary. Must be able to coordinate staff and volunteers and remain focused on theagencygoals andobjectives. A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public isrequired. The ability to motivate,negotiate,and mediate is important when handling a variety of personalities and emotions. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. Requires excellent customer service skills. Must work well within a team setting.

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

• At least 2 years experience working in an animal welfare setting
• At least 2 years of supervisory or managerial experience
• Customer service experiencerequired, particularly with clients in highly emotional and stressful situations
• Knowledge of Trauma-informed care practices preferred.
• Previousexperience supervising and/or training staff and volunteersrequired
• Must have excellent oral communication skills
• Mustbe able to write clearly and listen effectively
• Mustpossessorganizational and planning skills todeterminework priorities and effectively manage a budget
• Must be able to analyze problems,createor negotiateappropriate solutions, and understand statistical information
• Must have at leasttwoyearsof employment in an animal shelter or related animal welfare experience
• Experience withPetPointpreferred
• Customer service experience highly preferred

LICENSES/CERTIFICATES REQUIRED:

• High school graduate or GED
• Capable of being certified in (human) CPR/first aid and mental health first aid
• Valid Washington State driver’s license withgood drivingrecord

PHYSICAL/MENTAL REQUIREMENTS:

• Must be comfortable administering medications and injections
• Must be able to have difficult conversations with staff, volunteers, clients, and other sheltersregardingplacement options and euthanasia in a sensitive manner
• Must feel comfortable interacting with people in an escalated state and/or in varied emotional states such as sadness, anger, frustration
• Must be able to stand forlong periodsof time and must be able to walk quickly
• Must be able to restrain cats and dogs for medical, and perform general animal handling
• Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash
• Must beable and willingand able to safely drive long distances in challenging weather conditions such as snow, rain, ice, fog, and extreme heat; must be able to drive safely in heavy traffic
• Bilingual a plus

WORKING CONDITIONS:

General office and animal shelter environment. When handling animals, there is a potential for animal bites, exposure to zoonotic diseases, animaldanderand noise. Potential for working with angry or irate customers.Involves entering and leaving work areas alone and at night.

• Equipment Used: Personal computer and printer, office supplies, multi-lined telephone, copier, calculator, fax machine, safety boots, hearing protection, eye protection, syringes, animal restraint equipment, muzzles, respirators, gloves, animal leashes, clothes washer and dryer, broom, mop, hoses and nozzles, sprayers, scrapers, squeegees, and animal dryers.Frequent use of shelter vehicles and occasional use of dog fight equipment.
• Chemical Interaction: A wide variety of cleaners, disinfectants, detergents, and medical products are usedon a daily basis.Each position at the SH willlikely encounterthese chemicals during the routine performance of their duties. Specific instructions will be provided byaSH staff memberfor the safe and proper use of these chemicals. If there are any questionsregardingthis information, copies of our chemical MSDS sheets are available forreview. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
• Work Hours: Full-time, non-exempt position.40 hoursper weekscheduled. Schedule may vary depending on department staff coverage needs, holidays, or emergencies. Must beavailableevening and/or weekend hours, as well as for emergency calls.

LOCATION:

The position works onsite capacity, in the Bellevue, WA office.

SEATTLE HUMANE CORE VALUES:

Candidate should be committed to SeattleHumane’sCore Values:

Collaboration

Compassion

Accessibility

Respect

Adaptability

WHO WE ARE:

Seattle Humane is more than ashelter;we’rea community resource center.We'remeeting the increasing need for pet owner support servicesso that familiesdon'thave to choose between an overdue bill and a beloved family member.We'retraining the next generation of veterinarians in ourstate-of-the-artmedical center.We'rebuilding a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach,advocacyand services, we strive to ensure that animal companionship is accessible to all.

Equal Opportunity Statement

As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.