Shaw Contract Showroom Manager - San Francisco

Shawfloorscareers; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability coverage

Tuition reimbursement

Employee assistance program

Health savings account

Paid Time Off

Parental Leave

401K and Retirement Plans

Product discounts for employees

Adoption assistance

Job summary

Shaw Contract is seeking a Showroom Manager to lead operations and customer experience at our San Francisco showroom. You will oversee a professional, current, and welcoming space, supporting architects, designers, end users, and regional sales teams with meetings, product pulls, and samples.

Role requires 3+ years in customer service or showroom-related roles, onsite work five days a week, and strong organization.

Qualifications

• 3+ years demonstrated customer service, administrative, showroom, hospitality, sales-support or related experience.
• Ability to work onsite at the San Francisco showroom five days per week.
• Strong organizational skills with the ability to manage multiple priorities, details and deadlines with limited supervision.

Responsibilities

• Own the day-to-day showroom experience, ensuring the space is professional, organized, current and customer-ready.
• Support regional and national sales teams with showroom meetings, customer visits, product pulls, sample preparation and other sales-related needs.
• Maintain accurate showroom inventory using Gimball and related systems.
• Partner with internal and external teams to plan and execute showroom events from setup through completion, including occasional events outside normal business hours.
• Ability to reliably commute to the San Francisco showroom.

Skills

Customer service

Administrative

Showroom operations

Hospitality

Sales-support

Word

Excel

Tools

Gimball

Salesforce

Job description

San Francisco, California

Full time

R-156953

Job Title

Shaw Contract Showroom Manager - San Francisco

Position Overview

Shaw Contract is a global design leader in commercial flooring, creating solutions for some of the world’s most creative and innovative environments. Our broad, sustainable product portfolio serves workplace, healthcare, hospitality, education, multifamily and other commercial markets—supporting the spaces where people work, learn, live, play and heal.

Shaw Contract is seeking a Showroom Manager to serve as the operational and customer experience lead for our San Francisco showroom. This role ensures the space is consistently organized, current, welcoming, and ready to support architects and designers, end users, commercial real estate firms, dealer partners, regional and national sales teams, and other internal and external stakeholders.

The position combines showroom operations, sample and inventory management, sales support, customer service, and event coordination. Success requires strong organization, sound judgment, responsiveness, and a service oriented approach in a fast-moving commercial sales environment.

Key Responsibilities

• Showroom & Customer Experience

  Own the day-to-day showroom experience, ensuring the space is professional, organized, current and customer-ready .

• Sales & Customer Support

  Support regional and national sales teams with showroom meetings, customer visits, product pulls, sample preparation and other sales-related needs.

• Sample, Inventory & Shipping Management

  Maintain accurate showroom inventory using Gimball and related systems.

• Events & Team Coordination

  Partner with internal and external teams to plan and execute showroom events from setup through completion, including occasional events outside normal business hours.

• Requirements:

• 3 + years demonstrated customer service, administrative, showroom, hospitality, sales- support or related experience

• Ability to work onsite at the San Francisco showroom five days per week and reliably support the daily shipping, sample replenishment and customer-service needs of the showroom. Any remote work flexibility is subject to business needs and manager approval.

• Strong organizational skills with the ability to manage multiple priorities, details and deadlines with limited supervision.

• Professional communication skills and the ability to build effective relationships with customers, sales teams and internal partners.

• Proficiency with Microsoft Word and Excel

• Sound judgment and discretion when handling confidential or sensitive information.

• Flexibility to support occasional showroom events outside normal business hours.

• Ability to reliably commute to the San Francisco showroom.

• Preferred Skills & Experiences

• Experience in commercial interiors, architecture and design, flooring, furniture, building products or a related industry.

• Design degree or experience.

• Prior experience supporting a showroom or commercial sales organization.

• Salesforce experience strongly preferred, with the ability to learn Shaw-specific systems such as Gimball .

• Physical Requirements

• Ability to frequently lift and move product samples and packages weighing 25 pounds or more.

• Ability to safely use a ladder or step stool to access samples stored on higher shelves.

• Visual acuity sufficient to review products, samples, labels and computer-based information.

• Competencies

• Build Trusting Relationships

• Build Customer Satisfaction

• Demonstrate Good Judgment

• Deliver Compelling Communication

Shaw Benefits Include:

• Medical, dental, and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employee assistance program

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoption assistance

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

Shaw Contract creates innovative flooring solutions for a global and diverse customer base. Our extensive product line includes carpet tile, broadloom, area rugs, LVT, PVC-free resilient, porcelain, and engineered hardwood. With sales teams in over a dozen countries, our products are featured in office buildings, schools, healthcare facilities, multifamily and senior living spaces, hotels, and resorts worldwide. At Shaw Contract, we prioritize sustainability and design excellence, crafting products that positively impact people and the planet. Our commitment to design optimism ensures we deliver flooring solutions that blend aesthetics with function, meeting the highest standards of quality and sustainability. Shaw Contract is a part of Shaw Industries, a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $5 billion in annual sales and approximately 18,000 associates worldwide.

#ShawIND

#LI-BT1

#ShawContract

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

A history of success, a future of possibility

Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business.

Global Flooring Provider

Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide.

Learn more (https://shawinc.com/Company-Profile)

Operational Excellence

Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world.

Learn more (https://shawinc.com/Our-Operations/Manufacturing)

Award Winning

The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation.

Learn more (https://shawinc.com/Company-Profile/Awards)

We Sustain Human Ability

At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?"

Learn More (https://shawinc.com/Our-Impact/Sustainability)

Community Partner

From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively.

Learn More (https://shawinc.com/Our-Impact/Community-%281%29)

In The News

There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more!

Learn More (https://shawinc.com/Newsroom)