Shaw Cancer Center- Patient Access Representative

Vail-Health-Hospital; Edwards (CO); On-site; USD 2,847,000 - 3,357,000; Full time

Benefits offered by this job

Competitive wages

Parental leave

Housing programs

Childcare reimbursement

Tuition assistance

Student loan repayment

Certification reimbursement

Annual wellbeing reimbursement

Recreation discounts

Pet insurance

Job summary

Shaw Cancer Center in Edwards, CO is seeking a Patient Access Representative to register patients, admit them, and collect financial paperwork and co-payments. This full-time role supports front desk operations in a patient-centered environment.

Responsibilities include answering calls, verifying information, coordinating documents in the EMR, and ensuring CMS eligibility and coverage details are communicated to patients. Competitive wages and benefits are offered.

Qualifications

• Experience in customer service and clerical tasks.

Responsibilities

• Registers patients and handles registration functions, collects consents and financial paperwork.
• Answers phones and responds to inquiries in a timely, service-oriented manner.
• Addresses non-clinical questions and provides excellent customer service.
• Performs documentation audits for medical necessity and payor requirements using EMR systems.
• Schedules procedures and educates patients on pre-/post-exam requirements when applicable.
• Maintains organized files and scans medical records, manages front desk communications.
• Monitors and orders front desk supplies to control costs.
• Participates in staff meetings and ensures CMS requirements for eligibility and coverage are communicated to patients.

Skills

Patient registration

Customer service

Clerical skills

Communication

Job description

Explore job opportunities at Vail Health

8300 Business Office-Cancer Center

Shaw Cancer Center- Patient Access Representative

Schedule

Schedule Full-time year-round Shift Days

Details

Company Shaw Cancer Center Location Edwards, CO Category Administrative/Clerical Clinical No Close Date October 5, 2026

Pay

Hourly $20.67 – $24.37 USD

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What you will do:

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
• Role Models the Principals of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
• Performs other duties as assigned on department and organizational-level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• Customer service and clerical experience

Education:

• N/A

License(s) and Certification(s):

• N/A

Benefits at Vail Health (Full Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Medical
• Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$20.67 — $24.37 USD