Shaw Cancer Center- Patient Access Representative

Vail Health Hospital; Kansas; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Parental leave (4 weeks paid)

Housing programs

Childcare reimbursement

Medical

Dental

Vision

Tuition Assistance

Existing Student Loan Repayment

Specialty Certification Reimbursement

Annual Supplemental Educational Funds

Up to five weeks PTO in first year

403(b) Retirement plan with immediate

Life insurance

Short and long-term disability

Up to $1,000 wellbeing reimbursement

Recreation discounts

Pet insurance

Job summary

Vail Health is seeking a patient registration professional to support admissions, verify information, and collect required paperwork. You will work closely with patients to ensure accurate data, explain processes, and coordinate insurance-related tasks in a fast-paced hospital environment.

The role emphasizes exceptional customer service, clear communication, and adherence to CMS/HIPAA guidelines while supporting back-office activities and scheduling.

Qualifications

• Experience in customer service and clerical tasks.

Responsibilities

• Registers patients and handles all registration functions, collecting consents and financial paperwork.
• Answers phones and assists patients in accessing care with timely, service-oriented communications.
• Handles non-clinical questions with professional, courteous service.
• Performs documentation audits for medical necessity and payor requirements in EMR systems.
• Schedules procedures and arranges pre/post-exam instructions and reminders as needed.
• Maintains organized patient files and scans records for accessibility.
• Manages incoming mail, email, faxes, and calls, routing queries to the right staff.
• Monitors and orders front desk supplies to control costs and supports staff meetings.

Skills

Customer service

Job description

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What you will do:

1. Registers patients and performs all registration‑related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co‑payment as required.
2. Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer‑service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
3. Resolves all non‑clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
4. Performs on‑going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer‑based systems.
5. If in a procedure‑based department, routinely schedules appointments for all procedures educating each patient with pre‑exam and if necessary, post‑exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
6. Establishes files, maintains information, and scans medical records in a timely and organized manner.
7. Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
8. Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
9. Attends and provides feedback for departmental staff meetings.
10. Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non‑coverage and maintains accurate records of authorizations within the EMR.
11. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
12. Role Models the Principals of a Just Culture and Organizational Values.
13. Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
14. Performs other duties as assigned on department and organizational‑level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• Customer service and clerical experience

Education:

• N/A

License(s) and Certification(s):

• N/A

Benefits at Vail Health (Full Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Comprehensive Health Benefits:
  • Medical
  • Dental
  • Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long‑term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$20.67-$24.37 USD