SharePoint IT Analyst - Collaboration & Cloud Support

TechSur Solutions, LLC; Reston (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

TechSurSolutions in the DC metropolitan area seeks an IT Analyst to support SharePoint Online/On-Prem and related Microsoft 365 services. You will respond to end-user requests, manage sites, permissions, and workflows, and help with migration and integrations while maintaining strong customer service.

The role emphasizes learning across IT applications, collaborating with IT staff, and contributing to secure, efficient collaboration platforms used across programs.

Qualifications

• BS degree or 4 years of equivalent work experience
• 2 years of experience with SharePoint administration or a similar role
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card
• Ability to thrive in a fast-paced environment with minimal supervision
• Capability to rapidly learn new applications to support them
• Demonstrated ability to troubleshoot SharePoint folder and file permission issues
• Familiarity with Microsoft 365 apps (Teams, OneDrive, Outlook)
• Basic knowledge of user permissions and Active Directory / Azure Active Directory
• Experience with Caseware IDEA, JIRA/Confluence
• Knowledge of SAS, NVivo, RStudio, or Rumba
• Strong problem-solving and communication skills

Responsibilities

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
• Create and manage SharePoint sites, libraries, lists, and permissions
• Troubleshoot Windows and OneDrive issues
• Investigate and correct permission misconfigurations at all levels
• Provide excellent customer service to identify and resolve access-related issues
• Serve as a friendly point of contact for SharePoint-related support requests
• Assist with user account management, access control, and security group assignments
• Help monitor system performance, storage, and usage reports
• Create and maintain basic documentation and training materials
• Collaborate with IT on Microsoft 365 integrations (Teams, OneDrive, Power Automate)
• Participate in testing updates, patches, and new features
• Escalate complex issues to senior admins
• Follow up with end users after resolution to ensure satisfaction

Skills

SharePoint admin

Microsoft 365

Active Directory

Azure AD

JIRA/Confluence

Power Platform

Public trust eligibility

Education

BS degree or equivalent

Tools

SharePoint

JIRA

Confluence

OneDrive

Power Automate

Azure Active Directory

Job description

TechSurSolutions in the DC metropolitan area seeks an IT Analyst to support SharePoint Online/On-Prem and related Microsoft 365 services. You will respond to end-user requests, manage sites, permissions, and workflows, and help with migration and integrations while maintaining strong customer service.

The role emphasizes learning across IT applications, collaborating with IT staff, and contributing to secure, efficient collaboration platforms used across programs.